International BPO Executive

Greetings from Intouch CX !! Hiring for Customer Support International Non-Voice. & Voice Point of Contact : HR Apoorva 7022226234 apoorva.raj@intouchcx.com Overview of the position : We are seeking a skilled and customer-focused Chat Agent to provide real-time assistance to customers via live chat. The ideal candidate will deliver exceptional service, resolve queries efficiently, and represent the brand in a friendly and professional manner. The role of Customer Support Associate (CSA), will be responsible for : Need min 6month of international voice& Nonvoice Experiences. ➢ Respond promptly and professionally to customer inquiries calls chat while identifying opportunities for process improvement. ➢ Resolve product or service problems by clarifying the customers issue and identifying the cause. ➢ Escalate unresolved issues to the appropriate internal teams. Essential Functions : ▪ Committed to providing outstanding customer service at every touchpoint. ▪ Demonstrates strong self-management skills and consistently meets responsibilities. ▪ Identify trends and take an active role in delivering suggestions for process & product improvements IntouchCX | intouchcx.com Digital (Chat) Language English Hours of Operation 24/7 Excellent written communication and typing skill : ▪ Proficiency in English ▪ High attention to detail and accuracy. ▪ Strong problem-solving and conflict resolution skills. ▪ Ability to multitask and manage multiple chat windows simultaneously. Must successfully pass a background check ▪ High school diploma or equivalent required ▪ Post secondary degree is a plus ▪ 1+ years of experience in Customer Service Chat or related field Perks & Benefits 2 way free cab & Food Candidates can share CV on below Email or what's app number apoorva.raj@intouchcx.com HR Apoorva 7022226234 Walk-in Details Venue : HR Reference : Apoorva / 7022226234 Monday - Friday : 9:00am - 3:00pm https://share.google/sHerNJhScZ9gID6DS IntouchCX Electronic City Phase 1 Konnapana Agrahara adjacent Kauvery Hospital apoorva.raj@intouchcx.com