Internal Auditor

As an Internal Auditor at our Client, you will play a crucial role in ensuring that the agency's operational activities align with internal policies, external regulations, and industry best practices. Your primary focus will be to evaluate the effectiveness of internal controls, risk management practices, and compliance procedures specifically related to debt collection activities. Working closely with various departments, you will review processes, identify potential risks, and provide recommendations to enhance efficiency, accountability, and regulatory adherence. Your responsibilities will include executing comprehensive audit plans to address company areas of risk as defined in the Internal Audit Process policy. You will assess the efficiency of internal controls and risk management systems pertaining to debt collection practices and perform audits to identify potential exposure areas. Additionally, you will review financial reports for accuracy, completeness, and integrity related to debt collection and account reconciliation. It will be your responsibility to conduct audits on collection procedures to ensure compliance with relevant laws such as the Fair Debt Collection Practices Act (FDCPA), Consumer Financial Protection Bureau (CFPB) regulations, and state-specific regulations. You will evaluate the effectiveness of debt recovery processes, identify areas for improvement in collection strategies, and ensure adherence to industry regulations, company policies, and client contractual requirements. Moreover, you will monitor ethical standards in customer treatment, validate fair and lawful debt collection practices, and review data protection measures for compliance with data privacy regulations like GDPR or CCPA. In terms of reporting and documentation, you will prepare detailed audit reports outlining the scope, findings, risks, and recommendations for process enhancements. Communication of audit results and actionable recommendations to senior management and stakeholders will be a key aspect of your role. You will also follow up on management action plans to ensure the implementation of audit recommendations, identify control environment weaknesses, propose enhancements to mitigate risks, and collaborate with other departments to improve controls and reduce financial risks. To qualify for this role, you should have a High School / Graduate or equivalent education and possess 3-5 years of experience in internal audit, preferably within the debt collection industry. Strong knowledge of debt collection laws, regulations, and compliance requirements, along with experience in auditing collection systems, data privacy, and customer-facing operations, is essential. Proficiency in analytical skills, attention to detail, multitasking in a fast-paced environment, audit software, and Microsoft Office Suite is required. Effective written and verbal communication skills, integrity, ethical conduct, problem-solving, decision-making, ability to work independently and collaboratively, adaptability, and initiative are key competencies for success in this role.,