Interaction Specialists

We are seeking a detail-oriented and self-disciplined Interaction Specialists to join our team. In this role, you will handle email and chat communication with tenants. You will play a critical role in delivering a high standard of customer care while maintaining accurate records and ensuring timely responses. If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team. Responsibilities will include Write well-designed, testable, efficient code Respond promptly and professionally to tenant inquiries via email and chat. Handle a variety of tenant concerns, including payment inquiries, maintenance requests, and general information. Follow established guidelines and protocols to resolve tenant issues effectively. Collaborate with internal teams as needed to address complex issues. Ensure a high level of customer satisfaction through clear, empathetic, and thorough communication. Manage time effectively while handling multiple inquiries during shifts. Minimum Qualifications Experience: Minimum of 1-2 years in customer support, customer care, or a similar role, preferably in the real estate or rental market. Language Skills: Strong English reading and writing skills with excellent grammar and clarity. Attention to Detail: Ability to accurately document and follow up on all tenant communications. Independence & Discipline: Self-motivated and capable of working independently with minimal supervision. Flexibility: Willingness to work in shifts, including evenings, weekends, and holidays as needed. Technology Skills: Proficiency in using customer support platforms, email systems, and chat tools. Preferred Qualifications If you are passionate about delivering excellent customer service and thrive in a detail-oriented, independent work environment, we encourage you to apply and join our dynamic team.