Integration Support Engineer

Overview:We’re looking for a person to support our integration process for clients who use our APIs and SDKs. This person will act as the bridge between our sales, technical, and client success teams — helping clients obtain the necessary credentials, guiding them through integration, and providing ongoing support after deployment.

Key Responsibilities:

• Work closely with the sales team to collect integration requirements from clients.
• Generate and share client credentials (Client ID, Client Secret, mobile SDK keys, etc.) based on inputs received.
• Maintain a structured record of all generated credentials and integration details.
• Assist clients in understanding and using our APIs and SDKs effectively.
• Provide technical guidance during integration, including how to test and validate APIs.
• Support clients with basic troubleshooting during and after integration.
• Act as the first point of contact for clients when issues arise post-production, coordinating internally to resolve them efficiently.
• Collaborate with internal teams to automate credential generation and improve integration workflows.
• Once automation is live, guide customers directly through the self-service integration process on the website.
• (Optional) Run and test APIs to help debug client issues.
• (Optional) Understand mobile SDK setup (React Native / Android / iOS) to assist clients with app integrations.

Preferred Skills:

• Basic understanding of REST APIs and authentication mechanisms (Client ID, Client Secret, tokens, etc.).
• Experience with Postman or similar API testing tools.
• Basic knowledge of mobile SDK integration.
• Strong communication and coordination skills to work across sales, technical, and client teams.
• Organized, detail-oriented, and process-driven approach.

Nice to Have:

• Experience in technical support, integration support, or pre-sales engineering.
• Ability to document or demonstrate API and SDK usage to clients.

Job Type: Full-time

Benefits:

• Provident Fund

Application Question(s):

• Are you based in Goa ?

Experience:

• Technical support: 1 year (Required)
• Integration Support: 1 year (Required)

Work Location: In person