Purpose of Role -
The Integration Consultant is a technical specialist ensuring the seamless integration of systems and technologies within Olympus. The role ensures that APIs, interfaces, and data flows are properly designed, developed and operated on Olympus integration platforms. Furthermore, the role is responsible for integration requirements capture, consulting in selecting the appropriate integration approach and techniques, integration platform configuration and technical support provision. The Integration Consultant works closely with Integration Architects, Solution Architects, Business Analysts, Software Engineers, external delivery partners, and software vendors.
Primary Duties and Responsibilities -
Integration Delivery Management
- Consult on how to efficiently integrate data and orchestrate business processes between Olympus’ applications as well as integrating external partners and customers
- Lead integration projects and integration engineering teams of different size
- Contribute to the planning and onboarding of integration projects, defining necessary interfaces, providing effort estimations, and onboarding integration partners.
- Design, develop, and deploy integration solutions within Olympus’ architectural principles, standards, and guardrails.
- Provide integration environment technical knowledge and experience during planning, execution, and management of integration projects.
- Follow the IT Service Management (ITSM) processes and contribute to the daily integration support activities to minimize downtime and resolve integration issues within defined SLAs.
- Manage the change process associated with integration, ensuring that all stakeholders are on board and that the transition is as smooth as possible.
- Drive the status reporting of integration activities, highlighting any risks, issues and blockers to progress.
- Guide the resolution of system integration issues and assist in troubleshooting integration errors.
Application Management
- Drive the configuration as a specialist for the assigned integration platforms and supporting applications.
- Provide delivery support for the implementation of APIs and interfaces, and ensure software testing and quality assurance before go-live.
- Provide troubleshooting support, actively pursue issue resolution and manage 2nd and 3rd level support.
- Create and maintain relevant documentation, such as integration diagrams, interface specifications, interface catalog, developer guidelines and operational handbooks.
- Identify opportunities for continuous improvement aligned with the stakeholders needs.
- Share integration insight with stakeholders, prepare recommendations and action plans based on current application usage, technology trends and best practices, to drive successful outcomes.
- Develop the business case and budget for the assigned integration platforms and applications, including enhancement and efficiency improvements.
- Create, implement, maintain, review and test the IT Service Continuity Management (ITSCM) and Disaster Recovery (DR) plans for the integration platforms and collaborate with stakeholders.
Stakeholder Collaboration
- Collaborate closely with internal stakeholders to deliver integration-related projects, provide technical consultancy support, and gather business requirements, translating them into integration solutions.
- Consult on integration options and provide enablement, guidance and support to stakeholders.
- Actively gather and manage stakeholder feedback to generate a constant learning process.
Technical Competencies
- Solution architecture - Develop solution architectures , considering alternative architectures and the trade-offs in cost, performance and scalability. Support projects or change initiatives through the preparation of technical plans and application of design principles and standards.
- Integration development management - Deliver systems development projects which support the organization's objectives and plans. Monitors and reports on the progress of development projects
- Integration design - Design system components using appropriate modelling techniques following agreed architectures, design standards, patterns and methodology. Create multiple design views to address the concerns of the different stakeholders and produce detailed design specifications to form the basis for the construction of systems.
- Systems integration and build - Define and advise on the configuration of system components, collaborate with technical teams to develop and agree system integration plans, produce software build and configure the hardware and software environments. Design, perform and report results of integration testing.
- Continuity management - Contribute to the development and test the continuity management plans. Ensure that documentation of business continuity and disaster recovery plans are up to date and fit for purpose.
- Application support - Maintain application support processes, and check that all requests for support are dealt with according to agreed procedures. Carry out agreed applications maintenance tasks and resolve issues, collect performance statistics and reports.
- Programming/software development - Design, code, verify, test, document, amend and refactor moderately complex programs/scripts, applying agreed standards and tools, to achieve well-engineered outcomes. Monitor and report on progress. Identify issues related to software development activities and propose practical solutions to resolve them.
- Integration Platform management - Monitor capacity, performance, availability and other operational metrics and take appropriate action to remediate.
- Availability management - Investigate all breaches of availability targets and service non-availability and initiate remedial activities. Ensure that services and components meet and continue to meet all of their agreed performance targets and service levels.
Other Competencies (Behavioral, Leadership)
- Strategic mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
- Cultivates innovation - Creating new and better ways for the organization to be successful.
- Drives results - Consistently achieving results, even under tough circumstances.
- Decision quality - Making good and timely decisions that keep the organization moving forward.
- Balances stakeholders - Anticipating and balancing the needs of multiple stakeholders.
- Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.
- Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
- Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
MINIMUM QUALIFICATIONS
Education
- Bachelor’s degree in Information Technology, Computer Science or a related field (or equivalent and related experience preferred).
- Certification in MuleSoft and SAP BTP Integration Suite is a plus.
Experience
- Minimum 3-5 years of experience as an Integration Engineer, Integration Consultant or in a similar role.
- Experience in the development and the customization of integration solutions using APIs and Event Driven Architecture
- Specialized experience in working in integration projects with a strong focus on integration-specific tasks such as designing, implementing, and managing integration solutions across various systems and platforms.
- Experience in the MedTech industry, either in a Consulting Company or directly in a Life Science Healthcare Company preferred.
Skills
- Strong knowledge in Integration Platforms and API Management (preferably MuleSoft, SAP BTP Integration Suite and SAP Process Orchestration),
- Solid experiences with different integration technologies like APIs, web services, ETL, and further data integration techniques.
- Sound understanding of integration architecture and interface design patterns, security and data privacy.
- Proven experience in managing integration projects from demand intake to completion, ensuring timely and successful project outcomes.
- Sound knowledge in SAP integration technologies like OData, IDOC, RFC as well as with Salesforce.com integration patterns
- Demonstrable business and tech acumen.
