Work from Office
Full Time
Description The Integration Post-Go-live Consultant will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services.
As part of the US Operations team, and the overall Global Customer Services Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks in support of on-boarding new clients and maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.
Responsibilities:
Perform tasks related to the setup and rollout of new clients
Provide technical guidance and insight to the customer facing team members (Project managers, Post Go-live services etc.)
Develop tools and update processes to make delivery more efficient
Adept at dealing with sensitive data and proficient in providing and maintaining high client service standards
Display exceptional organizational skills and have a high-risk consideration of implications of any changes made on the systems
Collaborate and work with non-technical customers (internal and external) on highly technical issues
UKG
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