338 Insurance Operations Jobs - Page 9

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management Associate Manager Qualifications: Any Graduation Years of Experience: 10 to 14 years Language - Ability: English(Domestic) - Advanced About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claim processing team collects end-end data dataDevelop and deliver business solutions that support the claims process across its lifecycle, including first notice of loss, claims investigation, payment administration or adjudication, provider reimbursement (health care), subrogation and recovery. What are we looking for Claims ProcessingProblem-solving skillsHands-on experience with trouble-shootingStrong analytical skillsWritten and verbal communicationClaims Administration Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shifts Qualification Any Graduation

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job description : Job Title : P&C Insurance Senior Associate Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1. US Insurance 2. Property and casualty insurance 3. General Insurance 4. Organizational skills 5. Interpersonal skills 6. Mortgage Insurance Good Have Skills : Experience into Property and Casualty & Commercial Insurance. Roles and Responsibilities : 1. Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2. Meets and exceeds client performance standards. 3. Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4. Takes initiative to find solutions and works effectively as a member of the team 5. Develops and implements procedures to meet quality, quantity, and timeliness standards. 6. Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7. Coaches less-experienced staff in learning procedures and insurance knowledge. 8. Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi CTC Range : 6 LPA -10 LPA (Lakhs Per Annum) Notice Period : 30 Days Mode of Interview : Virtual Shift Timing : US Shift Mode of Work : Hybrid -- Thanks & Regards, Chaitanya HR Analyst Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432445 / WhatsApp @ 8431371654 chaitanya.d@blackwhite.in | www.blackwhite.in

You will be responsible for • Performance feedback session to be provided to agents. • Primary focus on CPM/SLA. • One to one relation building. • Analyze various reports including process dashboards & team performance reports. • Motivating associates through effective management, career development & implementation of reporting mechanism. • Timely Submission of Operations Review • Manage attendance and attendance incentive for the team • Attain SLA through effective management of the daily operations of the team • Effectively implement HR and Operations policies, manage floor and drive people to adhere to schedule Problem Resolution, as well as to make recommendations on process development based on analysis and customer and team feedback. • Conduct audits & share feedback with team members • Will be responsible for managing the portfolio of clients. Valid US Visa is required for this role. Note: Only back office experience candidates are eligible for this role. Background: Insurance, Underwriting, Mortgage, property & casualty. No chat and email experience only back office would be considered. Requirements • Graduation is a must. • Proven experience of min. 2 years as Operations Manager or Deputy Manager on papers. • Should be willing to work in 24*7 working environment. • Excellent verbal / written communication skills. • Good with Analytical skills / MS Excel / presentation skills • Leadership quality and organizational awareness

About Client Hiring for One of the Most Prestigious Multinational Corporations!! Job Title : Property and Casualty insurance Qualification : Any Graduate and Above Relevant Experience : 3 to 8 years Must Have Skills : 1.Problem solving skills: Investigative, analytical, detail-oriented nature. 2.Organizational skills: Able to multi-task, establish priorities, complete tasks/assignment in a timely manner and comply with process requirements 3.Exceptional commitment to customer service. 4.Interpersonal Skills: Demonstrates solid relationship building skills by being approachable, responsive and proactive 5.Should demonstrate collaborative working 6.Communication: Communicates orally and in writing clearly, concisely and professionally. No MTI, able to articulate while on call. 7.Attitude: Positive Mindset, maturity and friendly behavior. 8.Flexibility: Should be flexible with shifts. Good Have Skills : Experience into International commercial insurance for Property and Casualty. Roles and Responsibilities : 1.Operates a variety of client systems and performs complex tasks and activities without supervision following information security policies, procedures and guidelines. 2.Meets and exceeds client performance standards. 3.Interacts with co-workers and supervisors to audit and troubleshoot to meet client needs in a timely manner 4.Takes initiative to find solutions and works effectively as a member of the team 5.Develops and implements procedures to meet quality, quantity, and timeliness standards. 6.Composes clear, polite, and well-organized emails to communicate with clients. Anticipates client needs proactively and takes initiative. 7.Coaches less-experienced staff in learning procedures and insurance knowledge. 8.Analyzes the root cause of processing problems and keeps team and supervisor, and client informed of issues and solutions. Location : Kochi CTC Range : 5LPA -10 LPA (Lakhs Per Annum) Notice Period : Immediate -30 Days Mode of Interview : Virtual Shift Timing : US shift Mode of Work : Hybrid -- Thanks & Regards, Niveditha HR Senior Analyst- TA-Delivery Black and White Business Solutions Pvt Ltd Bangalore, Karnataka, INDIA. Direct Number: 080-67432432/WhatsApp @9901039852| niveditha.b@blackwhite.in | www.blackwhite.in ***************** Refer your Friends and Family *******************

Location: ARCHER Transnational Systems Pvt Ltd, Ground Floor, South-West Part, Alembic Business Park, Gorwa, Vadodara, Gujarat 390003. Date: 14 June 2025 Time: 9 am to 3 pm POSITION SUMMARY: The BK Specialist is responsible for entire BK lien resolution cycle beginning from onboarding to claimed clearance including extensive communication with US attorney, trustee and law firm. He will be responsible to resolve the BK lien in timely manner without any escalation from any stakeholder. He will work closely with US BK team along with India team members of multiple service line and QC team to deliver the best quality solution in timely manner. He will also overlook query resolution of other team members, supporting leader in creation of SOP/checklists and training materials. This role has opportunities for future advancement to senior associate or Team Lead role. JOB RESPONSIBILITIES: Data Entry/Onboarding of claimants in Salesforce. Reviewing claimants bankruptcy (legal) documents, maintaining account documents/files, sending LOI, sending and responding to emails, etc. Coordinating with members of onshore team and departments entwined with service line. Additionally, handling communication with Trustee, Assistant US Trustee, and Bankruptcy Attorney, and firm representatives via emails/calls to resolve the lien in timely manner without any escalation. Responding to all emails received personally or in mailbox within given TAT as per the SOP or 24 hours Maintaining service line tracker, account documents and files with precision. Keen eye for little details and ability flag potential problems and resolving them before they become major escalation. Will be responsible for overlooking junior team members work, addressing there queries, mentoring and shadowing them. Assisting team leader in maintaining as well as creation of SOP/Checklist and training material. Assist with other administrative special adhoc projects as needed. Coordinating with in-house teams like quality, training etc. for learning and development. Adhering to company policies/ARCHER principles and hence taking good care of Archer culture PROFESSIONAL QUALIFICATIONS/EXPERIENCE: Bachelor's Degree (Preferably Commerce Background) 3+ Yrs. with international KPO predominantly working with US clients. Specifically, domains which include email communication and auditing. Intermediate/Advance Excel, Proficiency with Outlook, Time Management Data entry skills: A typing speed of at least 40 WPM to keep up a standard level of efficiency at work. Additionally, it requires accuracy, attention to detail, and analyze/manage large amounts of data. Intermediate Excel (Pivot Tables, VLOOKUP, Functions, Tables, Formatting etc.) Proficient Outlook (Create Rules, Manage Folder, Manager Calendar, etc.) " Communication Skills - Written & Verbal - the ability to critically assess a given body of information and draw conclusions independently. ADDITIONAL NOTES: Knowledge of US bankruptcy will be added advantage. Previous experience in QC and business analysis is preferable. Roles where coordinating with stakeholders over emails to close an action item will have added advantage. You can share your resume on careers.india@archersystems.com / You can send your updated CV via email to lfernandes@archersystems.com

Insurance service environment, Policy servicing and customer handling. Excellence with strong experience in Insurance field and auto sector. Overseeing the development, implementation and administration of the Insurance Policies.

Urgent Opening Renewal Manager | Ahmedabad (On-site) Join our team as a Renewal Manager Call customers for policy renewal Support backend operations Work from our Ahmedabad office Office-based Role | Immediate Hiring! Apply Today - Shweta Sonawane - 8850793832

Responsibilities: * Process insurance claims efficiently * Collaborate with clients on policy management * Ensure compliance with regulatory standards * Manage insurance operations accurately Health insurance Food allowance Provident fund Annual bonus

Policy Processing: Review, process, and maintain insurance policies, endorsements, and renewals. Claims Support: Reviewing, evaluating, and ensuring all required documentation . Data Entry & Documentation is received & processed. Required Candidate profile 3-5 years of experience in US Insurance policy processing, claims handling, and underwriting procedures. Familiarity with claims systems, policy administration software, and related tools.

Candidate shall be working closely with U.S based producers and Client Service Representatives to ensure timely, accurate & professional handling of all client and carrier-facing documentations. Role & responsibilities Commercial Submission Processing Review insurance submissions for completeness (ACORDs, loss runs, supplements). Enter client data into CRM (e.g., named insured, FEIN, class codes, payroll). Submit cases to designated carriers using portals or email as instructed. Log all submissions and communications into the CRM with appropriate time stamps. Certificates of Insurance (COIs) Generate COIs using Empire-approved templates or carrier portals. Verify policy status, coverages, and additional insured endorsements. Email finalized certificates to CSR/producer and log issuance in CRM. Policy Changes & Endorsements Receive endorsement/amendment instructions from CSRs. Verify details and submit requests to carriers. Track status, log activity in CRM, and notify CSRs upon completion. Renewal Processing Monitor 90-day renewal timelines and track expiring accounts. Request quotes, update policy data, and prepare renewal comparisons. Coordinate remarketing efforts when needed. Loss Runs & Supplemental Documents Upload and label documents accurately (e.g., LossRuns_2019-2023). Flag missing years or gaps and notify the CSR. Perform loss pick analysis when required. Cold Calling Support Make 75 -100 calls daily to independent agencies (Trusted Choice database). Qualify leads, educate brokers about PEO services, and refer to U.S. Producers. Log call notes in CRM and send lead referral emails using approved templates. Required Skills Excellent written and spoken English communication Attention to detail and organizational accuracy Familiarity with CRM systems and document management Strong time management and task tracking Ability to follow SOPs and escalate unclear requests Desired profile a) Fluent in English to call U.S customers and employees. A candidate studied in English medium school through out. b) Ready to work in U.S Shift timings c) Flexible & Trainable Preferred candidate profile i) Having worked for United States Insurance product.

Profile - Assistant Manager Department - Insurance Experience - 1 Year Location - Indore (MP), Ahmedabad (Gujarat) Responsible for managing insurance claims, verifying coverage, liaising with insurance companies, and ensuring timely processing of insurance-related documents. Maintain up-to-date knowledge of insurance policies, procedures, and regulations. Advanced proficiency in Microsoft Excel (e.g., formulas, pivot tables, VLOOKUP/XLOOKUP, data validation) Excellent verbal and written communication skills

We are seeking a talented individual to join our UK C&C team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Analyst - Insurance Operations An opportunity to understand end to end lifecycle for UK Insurance Broking. A place to enhance your knowledge on work which is undergoing transition. In the first month, we expect you to understand the service or process. Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business. We have robust training around understanding insurance concepts and business knowledge. Learn about new system and process. Enhance your skills via various development programs offered in-house. Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to: Manage own queue of work to ensure timely delivery on all cases as per SLA Understand and process cases as per process guidelines and checklist Deliver on KPI s as per company standards Escalate delays and queries appropriately after due investigation Responsible for creation of SOPs for new processes, update process manuals Perform quality checks as per process requirement Identify opportunities for process improvements with a view to provide better client services Participate in process update sessions, Process Knowledge Tests, training and coaching sessions Ensure adherence to policies & procedures as per organization s standards and SOPs Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action Adhere to data and information security guidelines What you need to have: Good verbal and written communication skills Attention to detail Ability to learn new processes and systems, ability to adapt to change Ability to prioritize and organize tasks Ability to work independently and as a part of a team Graduate 3-6 years of experience in insurance broking domain What makes you stand out Analytical ability Good working knowledge of MS Office particularly Word & Excel Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as we'll as benefits and rewards to enhance your we'll-being

Role & responsibilities: Outline the day-to-day responsibilities for this role. Preferred candidate profile: Specify required role expertise, previous job experience, or relevant certifications.

ICCS Limited is expanding and looking for 500+ professionals for our Insurance Non-Par Products vertical! If you have experience in the insurance domain and are ready to grow with a dynamic team this is your opportunity! Role: Insurance Non Par Products Location: A91, Sector 2, Noida, UP – 201301 Shift: General Shift Weekly Off: Sunday Salary Max Package , 6 Lac ...Role is for Executive Operations ... Contact: hr.calling@iccs.in Join us and be a part of our growing success!

Skill required: Property & Casualty- Claims Processing - Insurance Claims Designation: Claims Management New Associate Qualifications: Any Graduation Years of Experience: 0 to 1 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claim processing team collects end-end data dataDevelop and deliver business solutions that support the claims process across its lifecycle, including first notice of loss, claims investigation, payment administration or adjudication, provider reimbursement (health care), subrogation and recovery. What are we looking for? Written Communication Claims Processing Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your primary interaction is within your own team and your direct supervisor In this role you will be given detailed instructions on all tasks The decisions that you make impact your own work and are closely supervised You will be an individual contributor as a part of a team with a predetermined, narrow scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

MetLife is looking for SDL - Quality to join our dynamic team and embark on a rewarding career journey Develop and implement quality management systems. Monitor and analyze quality performance metrics. Collaborate with production and operations teams to ensure compliance. Provide training and support to quality staff. Maintain documentation and records of quality activities.

Dear Aspirant, We are ReSource Pro Operational Solutions Private Limited, Bangalore About Us: ReSource Pro , ReSource Pro brings to the insurance industry tools, technology and strategic services that enable profitable growth through operations excellence.Headquartered in New York, ReSource Pros global service centers address client operational needs around the clock.Recognized as an industry thought leader and listed as one of Inc. 500/5000 Fastest Growing Private Companies annually since 2009. Over 11,000+ ReSource Pro employees provide dedicated support to more than 1200+ insurance organizations, consistently achieving a 96% client retention rate for over a decade. We help you execute your most complex business objectives with solutions designed to boost performance, productivity and profitability. ReSource Pro Global Achievements: ISG Provider Lens Insurance BPO Services and Platform Solutions 2020ReSource Pro is placed as High in Product Challenger.EVEREST PEAK Matrix P&C Insurance BPS Peak Matrix Assessment 2021ReSource Pro is identified as a strong Market Impact in the list of Major Contenders. Contact Scope DIRECT EMAIL - Prashanth_Honnachari@resourcepro.in Domain Looking for: US Insurance US Mortgage US Healthcare International Banking Operations/BFSI International BPO Non - Voice Process Responsibilities: Manage service delivery: SLA, capacity planning, escalations, client onboarding, process improvement & enhancement. Oversee people management: recruitment, training, performance evaluation. Responsibility Area (E.g. Budgeting & Planning, Team Management, etc.) Talent Inventory Client Services Business Growth Problem Solving Multiple Managing Projects Employee Engagement & Budgeting Auditing, Training, Quality check, SOP creation, Process Transition, Escalation management, Performance management, Attrition, Shrinkage and Capacity Planning Competencies and Behaviors. Manages for effective performance and develop staff Skills: Builds effective team relationships Communicates effectively Demonstrates functional excellence Customer centric Minimum Qualifications On Paper Experience is Mandatory for all the roles mentioned below, Experience for Operations Manager Minimum 13 years experience, 5-7 years people management experience. Experience for Sr. Operations Manager Minimum 15+ years experience, 7-10 years people management experience. Education Background Bachelor Degree (Major) Graduates Only. Licenses/Certificates N/A Employee Value Proposition: Join Work with the best in class profession and know what they do DIRECT EMAIL - Prashanth_Honnachari@resourcepro.in

Role & responsibilities Preferred candidate profile Perks and benefits

Company: Marsh Description: Ensures timely and accurate production/processing of relevant documents/information (includes report preparation) Contributes to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives Adheres to Company policies and performance standards Updates reports based on predefined templates on a regular basis to ensure accurate entry Maintains a basic understanding of the core aspects of relevant Insurance and related legislation Marsh, a business of Marsh McLennan (NYSE: MMC), is the world s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Role & responsibilities Preferred candidate profile

Key Responsibilities: Handle policy issuance, renewals, endorsements, and documentation. Coordinate with underwriters, sales, and claims teams for operational efficiency. Monitor and improve process flows to ensure timely service delivery. Maintain accurate records and ensure regulatory compliance. Resolve customer and internal queries related to operations. Requirements: Bachelors degree in any discipline. 1–3 years of experience in insurance operations preferred. Strong organizational and communication skills. Proficiency in MS Office and familiarity with insurance software/tools. Attention to detail and a commitment to quality service.

Any graduate with proficiency in English1 year of experience in Insurance Operations/Mutual Funds/Stocks trading/ Investment/ Project-Finance.Handling applications, renewals, cancellations, and payments for insurance policies.communication skills.

-Non-client-facing tasks -Manage data support documentation -Generate reports -Coordinating with internal teams -Handle KYC Doc. -General office support and maintain records -Good in MS Excel, Word, Outlook..

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. Senior Manager Insurance Operations Were seeking a Senior Manager Insurance Operations who is ready to work with complex & diverse insurance work. This person will be provided with Business Overview/Insights, Team dynamics & Operating Model, Roles & Responsibilities for each level, Expectations of various stakeholders to make you successful in this role. This role is critical in fostering a culture of excellence, ensuring operational efficiency, and driving the performance of multiple teams. The ideal candidate will possess a strong background in the insurance sector or related industries, with a proven ability to manage diverse teams and implement best practices that align with our organizational goals. We will count on you to: Operational Excellence Oversee and mentor a team of Team Managers, ensuring they effectively lead their respective teams of 15 colleagues each. Foster a collaborative and inclusive culture that promotes professional growth and aligns with the organizations values and services integral to the insurance broking lifecycle. Conduct regular performance reviews and provide constructive feedback to Team Managers to enhance team performance and individual development. Play a key role in building and transitioning functional capabilities to the service center, ensuring that all colleagues understand the organizations culture and services. Identify and address knowledge gaps within teams, conducting regular training refreshers and evaluations to ensure retention of critical learnings. Develop and implement strategies to maintain business SLAs and quality standards across all teams. Collaborate with senior leaders to develop core content and execution strategies aimed at achieving process efficiencies and strategic outcomes. Identify best practices within the industry and tailor them to meet the specific needs of our organization, driving continuous improvement initiatives. Analyze existing processes to identify problem areas and develop preventive measures to enhance operational effectiveness. Determine the most effective methods and channels to address various training needs across teams, ensuring alignment with organizational objectives. Ensure adherence to performance metrics and compliance with training requirements, including monthly evaluations and assessments. Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues, and the business interests of the company. Maintain a clear understanding of regulatory requirements and proactively ensure compliance with the regulatory and risk framework. Monitor and evaluate risks appropriately, recognizing how actions impact compliance and operational integrity. Highlight process challenges and operational issues in a timely manner, facilitating effective communication between teams and senior leadership. Provide regular updates on team performance, process improvements, and compliance status to senior management. People Management/ Development Lead the recruitment and selection process for team members, ensuring alignment with organizational values and culture. Serve as a mentor to new hires, facilitating their integration into the team. Develop and implement training programs for Team Leaders and Operations Managers, focusing on leadership skills, operational excellence, and team dynamics. Provide ongoing coaching to enhance their capabilities and performance Conduct regular performance evaluations and provide constructive feedback to team leaders, fostering a culture of continuous improvement and accountability. Identify high-potential employees and create development plans to prepare them for future leadership roles What you need to have: Graduate with 8- 10 years of experience in team leadership, preferably within the insurance industry or a related field. Languages: English is essential Excellent communication skills both verbal and written Excellent computer skills and proficient in excel, word, outlook, and access Proven experience managing multiple teams and driving performance in a fast-paced environment. Strong analytical and problem-solving skills, with a focus on process improvement and operational efficiency. Excellent communication and interpersonal skills, with the ability to engage and motivate diverse teams. A solid understanding of compliance, regulatory requirements, and risk management principles. Ability to work collaboratively with senior leaders and stakeholders to achieve strategic objectives. What makes you stand out? Adaptable communicator, facilitator, influencer and problem solver Certification in Insurance domain

What can you expect? Your key role will be to implement MMA operations strategy within your area of operation. To ensure a value-added experience to MMA stakeholders by partnering and influencing them on business and day-to-day operational issues and expectations. This position manages experienced professionals who exercise latitude and independence in managing day-to-day Operations. The role-holder acts as the most senior location leader and decision-maker for the Delivery teams, with focus on Ownership of the employee proposition, working with HR and people managers on location Driving on engagement and continuous improvement in partnership with Learning & Development Strategy and execution of transition of work to the center to support growth objectives Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators (e.g. revenue growth, client satisfaction, operational efficiency and colleague retention) Sets the tone and drives productivity across, in the interest of all objectives and deliverables. This position will be responsible to deliver superior service to the clients / stakeholders by driving and optimizing the effectiveness and efficiency of people, processes and technology thereby enhancing financial performance, increasing investment capacity, and managing risk Span Currently 130+, expecting growth. Incumbent should be ok with flexible shifts. The team currently does 2:30pm-11:30pm IST. We will count on you to: Service Quality & Delivery: Stakeholder relationship management Ongoing operations management and governance (reviews; metrics Maps clients requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices. Create & implement workflows to facilitate structured support in all areas and issues. Decide Service Level Agreement (SLA) and gets the same approved by the client. Process re- engineering/ redefine efficiency and effective management. Strategic planning- Develops and manage strategic initiatives to include design of corresponding values and strategic vision and adapts to a changing strategic direction and/or changing resource allocation decisions or developments. Work /process standardization. Monitor, manage & mitigate client service issues & business risks. Developing, implementing, and transitioning processes in line with the guidelines specified by the client Process re-engineering/ redefining efficiency and effective management Thought Leadership: Creates and communicates a compelling & aligned vision Works proactively with Executive Leadership to continuously strengthen Delivery value proposition. Leadership/ Colleague Engagement and Development Responsible for developing and coaching colleagues (including succession planning). Promotes a performance culture and environment where colleagues are encouraged to continuously learn, develop skills, innovate and build their careers. Oversees workforce management and manages talent towards stronger operational effectiveness Financial Management Manage business capacity optimally and drive operational scalability. Identify, implement and utilize leading financial and operational performance indicators. Manage the budgets and forecasts Process Transition/ Enhancement/ Transformation Monitor the overall functioning of processes, identify improvement areas, and implement adequate measures to maximize customer satisfaction level. Map clients requirements and coordinates in developing, implementing and transitioning processes in line with the guidelines specified by the client and regional offices. Create & implement workflows to facilitate structured support in all areas and issues. Decide Service Level Agreement (SLA) and get the same approved by the client. Recommend, generate, execute process improvement ideas through system changes. Process re- engineering/ redefining efficiency and effective management. Note: Applicants should be flexible working in shifts What you need to have? Graduation / post-graduation in any stream Minimum of 15+ years experience in a large professional organization in Insurance domain Deep understanding of Healthcare operations and shared services environment, with a focus on volume-based workflow and data management. Extensive experience in leading organizational change. Excellent communication skills with superior face-to-face presentation skills Ability to lead others in a global environment, what includes highest standard of people management skills. Ability to convey an operational mindset and approach to a business-focused environment. Team player who has experience of building effective relationships at all levels Good understanding of data management best practices and process engineering designs for efficient delivery Strong negotiation skills. Budgeting and finance acumen General knowledge on process transition methodology Strategic thinking Ownership of the employee proposition, working with HR and people managers on location Driving on engagement and continuous improvement in partnership with L&D Strategy and execution of transition of work to the centre to support growth objectives. Managing relationships with senior stakeholders on location and globally in a matrix environment, with oversight of key performance indicators including financials Data-driven decision making Problem-solving skills proactive in identifying issues and implementing solutions in a fast-paced environment Stakeholder management building relationships and trust with MMA leadership Demonstrate collaboration cross-department/operating company What makes you stand out? Well-developed skills and the demonstrated ability to work in a globally matrixed and significantly multi-geography, multi-cultural offshore service delivery environment Exceptional Communication Skills Strong Business acumen Executive presence that conveys composure and confidence in all situations Strong analytical, research and problem-solving skills, attention to details Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being