Insurance File Review Quality Assurance

The primary responsibility in this role is to maintain Accuracy/Quality in line with the standards set by the Business Unit for all SAFR reviews. This involves managing workload/volumes and delivery expectations according to business requirements. It is essential to develop a comprehensive understanding of the business process for which the reviews are conducted. Regularly updating the centralized inbox and tracking database is a key task, along with maintaining detailed records of communication with all involved parties, including any changes made. An extreme focus on quality is crucial, with a clear understanding of the financial and legal implications involved. Drawing Leadership attention to any anomalies within the process is part of the role, as well as actively participating in all interactions such as team huddles and stakeholder discussions. Adherence to regulatory requirements within the organization is also a necessary aspect of the job. Top 5 Competencies required for this role include Focusing on Clients, Working in Teams, Driving Excellence, Influencing Stakeholders, and Adapting to Change. Qualifications for this position include being a Graduate or Postgraduate. The shift timings are from 1:30 PM to 10:30 PM and the location is Vikhroli.,