Insurance Associate - Colleague - (1) Analyst

As an Insurance Associate at M&G Global Services Private Limited, your role will involve providing exceptional customer service to both internal and external customers. You will be responsible for ensuring that your work is completed accurately and within service level agreements to meet regulatory targets. Collaborating with your immediate manager, you will maintain and implement a personal development plan to enhance your skills. Key Responsibilities: - Provide customer service to internal and external customers - Ensure accuracy and compliance within service level agreements - Implement personal development plan in partnership with manager - Identify and implement process improvement ideas - Keep knowledge up to date regarding servicing, processing, and compliance activities - Execute non-standard cases and manual work - Learn a broad range of servicing activities across regulated products - Identify customer needs, provide assistance, capture essential details, and enable other departments to fulfill customer requirements - Demonstrate a positive risk, compliance, and control culture - Achieve and maintain required competency levels as per the training framework - Handle pre-sales administration for PFP and servicing of Retirement Account customers - Update details on various systems and send template letters to customers - Create free-form letters to respond to customer queries - Handle calls to ceding companies or internal departments within the UK when required At M&G Global Services, we offer a diverse range of service offerings including Digital Services, Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance, and Audit. Our company is dedicated to providing exciting career growth opportunities for our employees. By embodying our core behaviors of transparency, accountability, and teamwork with care and integrity, we aim to create an exceptional work environment for exceptional talent.,