Insurance Associate - Colleague - (1) Analyst

You will be working at M&G Global Services Private Limited, a subsidiary of the M&G plc group of companies, operating as a Global Capability Centre since 2003. The company offers a wide range of financial products and services through Asset Management, Life, and Wealth. Your role will be crucial in delivering attractive financial outcomes for clients and superior shareholder returns. M&G Global Services is a powerhouse of capability contributing to M&G plc's ambition to become the best loved and most successful savings and investments company globally. You will have the opportunity for career growth in various service areas such as Digital Services, Business Transformation, Management Consulting & Strategy, Finance, Actuarial, Quants, Research, Information Technology, Customer Service, Risk & Compliance, and Audit. Your responsibilities will include providing customer service to both internal and external customers, ensuring high accuracy and meeting service level agreements and regulatory targets. You will collaborate with your manager to maintain and implement a personal development plan, identify process improvement ideas, and stay updated on servicing/processing/compliance activities. You will execute non-standard cases and manual work, learn a broad range of servicing activities across regulated products, and identify customer needs to provide assistance and capture essential details on the system. Additionally, you will demonstrate a positive risk, compliance, and control culture by managing risks and issues within the business area and ensuring timely resolution of control weaknesses. Your role will involve maintaining the required level of competency as per the training and competency framework. You will be responsible for pre-sales administration for PFP and servicing Retirement Account customers, updating details on various systems, sending template letters to customers, creating free-form letters to respond to customer queries, and handling calls to ceding companies or internal departments within the UK if required.,