Inside Sales Executive/ Sales Co-ordinator

JOB OBJECTIVES

An Inside Sales Executive is responsible for driving revenue growth by identifying and converting sales opportunities through remote channels such as phone, email, and video conferencing. This role involves managing a sales pipeline, nurturing client relationships, and collaborating with cross-functional teams to meet sales targets.

ROLES & RESPONSIBILITY

1. Sales Coordination:

· Lead the coordination of the entire sales process from following a lead to post-sale follow-up, ensuring timely and efficient service.

· Coordinate with clients and internal departments to ensure timely delivery and fulfilment of orders.

· Monitor and track the progress of sales orders from initiation to delivery, ensuring customer satisfaction.

2. Order Management:

· Oversee the order processing, ensuring all customer requirements are met and orders are completed on time.

· Resolve any issues related to orders, deliveries, and product inquiries in a timely and efficient manner.

· Prepare sales reports and provide updates on the status of open orders.

3. Customer Relationship Management:

· Build and maintain strong relationships with key customers, ensuring a high level of satisfaction.

· Address customer inquiries, resolve complaints, and follow up on leads.

· Collaborate with the sales team to identify new business opportunities and expand customer accounts.

4. Sales Data Management:

· Maintain accurate and up-to-date records of customer interactions, sales activities, and sales performance.

· Assist in generating reports on sales performance, tracking key metrics and KPIs.

· Use CRM tools to manage sales leads, forecasts, and customer data.

5. Sales Reporting & Performance Tracking

• Monitor sales performance metrics and analyse trends.
• Provide regular updates to management on sales activities and results.
• Forecast sales revenue and adjust strategies accordingly.

6. Target-Based Work:

· Work on a monthly target basis, ensuring that sales goals and quotas are consistently met.

· Actively track performance against targets, collaborate with the sales team to strategize on achieving goals, and contribute to overall sales growth.

JOB RELATED EXPERIENCE & EDUCATION

• Educational Background: Bachelor's degree in Business Administration, Marketing, Sales, or a related field.
• Experience: Proven track record in inside sales, with at least 3+ years of experience in a B2B (Preferable) or B2C sales environment.
• Communication Skills: Exceptional verbal and written communication skills. Ability to engage and persuade clients effectively.
• Technical Proficiency: Familiarity with CRM software (e.g., Odoo, Salesforce), MS Office Suite, and Google Workspace.
• Negotiation Skills: Strong negotiation skills with the ability to close deals and achieve sales targets.
• Analytical Abilities: Ability to analyze market trends, customer needs, and competitor offerings to inform sales strategies.
• Time Management: Strong organizational skills with the ability to manage multiple leads and sales activities simultaneously.

SKILL REQUIREMENTS

• Excellent communication, negotiation, and interpersonal skills.
• Ability to sell, influence, and negotiate effectively.
• Proficiency in market research and competitive analysis.
• Ability to develop and maintain professional relationships with clients and internal teams.
• Ability to manage multiple priorities and deadlines.
• Works well with other teams to achieve organizational goals.
• Proven track record of successfully managing sales operations and supporting teams to achieve business goals.
• Strong organizational abilities and the capacity to manage multiple tasks simultaneously.
• High level of attention to detail and accuracy in sales order management.

Job Types: Full-time, Permanent

Pay: ₹10,065.38 - ₹30,235.74 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person