Inside Sales Executive

Accountability & Responsibilities of Role:

· Make outbound calls to prospective customers from provided databases or marketing-generated leads.

· Understand customer needs and qualify leads to pitch appropriate products or services.

· Address objections and convert cold/warm leads into confirmed sales or scheduled follow-ups.

· Accurately document customer interactions and outcomes in the CRM system.

· Consistently meet or exceed daily, weekly, and monthly sales targets and performance KPIs.

· Conduct timely follow-ups through calls, emails, or messaging platforms to nurture leads and close deals.

· Ensure a high standard of customer service throughout the sales process to encourage satisfaction and retention.

· Stay informed on product features, promotions, industry trends, and competitor offerings.
Cross-sell additional products or services based on customer needs and interest to maximize sales opportunities.

Educational Background:

· Bachelor’s degree in business administration, Marketing, Communications, or a related field (preferred).

Work Experience:

· 1–3 years of experience in outbound calling, tele sales, or inside sales.

· Experience with CRM systems and sales tracking tools.

· Preferred exposure to B2C or B2B tele sales in industries such as telecom, education, finance, SaaS, or insurance.

Technical / Industry Skills:

· Strong communication, persuasion, and negotiation skills.

· Target-driven with a high level of self-motivation and resilience.

Multilingual abilities are a plus.

Key Competencies:

· Delivering Results & Fostering Ownership: Consistently meets performance metrics and takes accountability for results.

· Building Customer Value: Anticipates customer needs and provides solutions that build loyalty and satisfaction.

· Networking & Influencing Collaboratively: Builds rapport quickly and influences decisions through clear, persuasive communication.

· Driving Change: Adapts to changing goals and market conditions with agility and a positive attitude.

· Shaping Strategy: Stays informed about industry trends and aligns sales pitches to business strategy.

· Leading Teams: Supports team success through collaboration, knowledge sharing, and peer motivation (if applicable).

Job Type: Full-time

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Leave encashment
• Provident Fund

Experience:

• Inside sales: 1 year (Required)

Language:

• English (Required)

Work Location: In person