Inside Sales Associate

As a Customer Engagement Specialist, your role involves responding promptly to customer inquiries, actively engaging with prospects, and guiding them through the sales process. You will provide accurate and comprehensive information about products, services, and features, addressing customer questions and concerns. Identifying potential customers, assessing their needs, and qualifying leads for sales opportunities will be key in ensuring a focus on high-potential leads. Collaborating with the sales team to follow up on leads, provide technical support, and assist with the closing of deals is also part of your responsibilities. Building rapport with customers, establishing trust, and fostering long-term relationships to enhance customer satisfaction and retention are crucial aspects of the role. Additionally, maintaining accurate records of customer interactions, including chat logs and lead information, using CRM software is essential. You will also be responsible for monitoring sales performance, analyzing results, and identifying areas for improvement in sales strategies and chat engagement. Key Responsibilities: - Respond promptly to customer inquiries and actively engage with prospects - Provide accurate and comprehensive information about products, services, and features - Identify potential customers, assess their needs, and qualify leads for sales opportunities - Collaborate with the sales team to follow up on leads, provide technical support, and assist with closing deals - Build rapport with customers, establish trust, and foster long-term relationships - Maintain accurate records of customer interactions using CRM software - Monitor sales performance, analyze results, and identify areas for improvement Qualifications Required: - Excellent Communication: Strong verbal and written communication skills - Customer Service: Exceptional customer service skills including active listening and empathy - Sales Knowledge: Understanding of sales principles, techniques, and the sales process - Technical Proficiency: Proficiency in using CRM software, chat platforms, and other sales tools - Adaptability: Ability to adapt to different customer needs and preferences - Time Management: Ability to manage multiple chat conversations simultaneously and meet deadlines In addition to the above responsibilities and qualifications, if there are any additional details about the company provided in the job description, please provide those details here. Job Types: Full-time, Permanent, Fresher, Internship Schedule: - Day shift - Morning shift - Rotational shift Language: - English (Required) Work Location: In person,