InP - Service Delivery Analyst Senior

Are you ready to write your next chapter

Make your mark at one of the biggest names in payments. We re looking for a InP - Service Delivery Analyst Senior to join our ever-evolving Technology Service Operations - Cloud Data Support Team and help us unleash the potential of every business.

What you ll own as InP - Service Delivery Analyst Senior

• Work directly with an onshore/offshore IT support team responsible for operational performance of cloud-based data systems: Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, Tableau, etc.
• Provides 24x7 on-call support for all assigned production-related systems.
• Continuously provide SME knowledge to promote the operational health and monitoring of production environment of cloud-based systems
• Demonstrate ability to meet or exceed organizational KPI metrics for MTTR, Problem, Incident, Service Requests ticketing and quality assurance.
• Support production escalations and manage issue through resolution to stabilize operational environment(s).
• Perform L2/3 analysis and engage directly with IT organizations (including, Development, Infrastructure and Database teams) to provide root cause, recommendations and resolution planning.
• Complete special projects & tasks as directed by manager

What you bring

• Detailed and proven experience with:

• AWS/S3
• Snowflake
• Data Warehousing concepts and ETL experience
• SQL and procedural language
• Unix OS/scripting

• Bachelors degree plus 3-5 years of experience in IT support and experience required
• Experience with ServiceNow and/or other ITSM system and ITIL
• Proven ability to troubleshoot application issues in a complex production environment
• Passion for recognizing and solving problems to deliver actionable business insights.
• Excellent communication skills, both verbal and written, and team skills necessary to work well with onshore and offshore team members.

Additional skills are a plus:

• Tableau, WebFocus or comparable enterprise-level reporting tool exposure
• Kafka or Attunity proficiency
• AWS Lamda proficiency
• CDAP proficiency
• Airflow proficiency

About the team

Our Customer Experience Worldpayers are at the heart of it all enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they re always finding ways for us to grow together.

We cloud data support team provide on-going support of critical data warehousing and reporting systems in a cloud-based environment, and we are responsible for ensuring the smooth operation and maintenance of data systems hosted in cloud-based environments like -Snowflake, Kafka, Airflow, AWS/S3, Lambda, CDAP, and Tableau etc.

What makes a Worldpayer

What makes a WorldpayerIt s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex. We re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we re determined, always staying open and winning and failing as one.

Does this sound like youThen you sound like a Worldpayer. Apply now to write the next chapter in your career.

LinkedIn # (#LI- Susmita Tripathy)

Privacy Statement

Sourcing Model

Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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