About Vontier:
Vontier is a global industrial technology company focused on smarter transportation and mobility. Our portfolio of five operating companies is united by a powerful purpose: mobilizing the future to create a better world. Our pioneering solutions advance safety, security, efficiency, and environmental compliance worldwide. With more people on the planet, rapid urbanization, and increasing vehicle traffic on our roads, it's time to pave the way for the evolution of transportation. Vontier is ready to build that future!
We are a global company focused on transportation and mobility. Our portfolio includes industry-leading expertise in smart cities, mobility infrastructure, retail and commercial fueling, fleet management, and vehicle maintenance and repair. These innovative companies are leading the way to smarter transportation for a growing, connected world.
For more details, visit us at:
Vontier https://www.vontier.com/
Job Title: L2 Azure & Wintel Support Engineer
Location: Bengaluru, India (Hybrid 3 Days WFO mandatory) Employment Type: Full-Time
Experience Level: 5-8 years Shift type 24x 5 (Rotational shifts) Weekend on call
Job Summary:
We are seeking an experienced L2 Support Engineer with a strong background in Windows Server administration and Azure cloud services. The role involves providing second-line technical support, incident resolution, and infrastructure operations for a hybrid IT environment.
Key Responsibilities
- Provide L2 support for Windows Server (all available from 2000- Latest) and client
- environments
- Troubleshoot and provide technical analysis concerning operating system, hardware,
- network & storage related issues on windows servers and application performance issues to resolution
- Troubleshoot and resolve incidents related to Azure VMs, storage, networking, and resource access
- Work on Azure related issues and troubleshoot/resolve as required
- Provisioning, configuring, and monitoring Azure virtual machines, storage accounts,
- and networking components.
- Oversee Azure Compute Services, including Virtual Machines, App Services, and
- Container Instances.
- Implementing security measures and managing access controls in Azure.
- Performing regular backups and implementing disaster recovery strategies for Azure
- resources.
- Designing, building, and scaling cloud infrastructure based on client needs.
- Ensuring cloud infrastructure and applications are optimized for performance,
- scalability, and security.
- Implement and manage networking solutions, including Virtual Networks, Network
- Security Groups, and VPN gateways.
- Perform routine health checks, patching, and system monitoring
- Develop infrastructure as code leveraging cloud native tooling to ensure automated
- and consistent platform deployments
- Develop and implement policy driven data protection best practices to ensure cloud
- solutions are protected from data loss
- Support cloud adoption of applications as they are being transformed and/or
- modernized
- Ensure all infrastructure components meet proper performance and capacity
- standards
- Stay up to date with Azure services and best practices, recommending improvements
- to enhance infrastructure efficiency and security
- Experience managing Azure VDIs
- Escalate complex issues to L3 or engineering teams with detailed documentation
- Maintain and support backup solutions (Azure Backup, Veeam, etc.)
- To proactively manage all issues raised as problems and perform root cause analysis where requested
- Create and update technical documentation and standard operating procedures
- Action on alerts forwarded by the NOC team
- Coordinate with other teams and work with them to resolve the issues.
- Support compliance and security initiatives (patch compliance, antivirus, audit readiness)
- Ensure compliance with relevant industry standards and regulations
- Work on various projects and implementations as and when required.
Required Skills:
- Strong experience in Wintel and cloud infrastructure support
- Proficient in Windows Server troubleshooting, AD, DNS, DHCP
- Working knowledge of Microsoft Azure services (VMs, Resource Groups, Azure AD)
- Experience with basic PowerShell scripting for automation and troubleshooting
- Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
- Understanding of networking basics and firewall rules
- Service Now ticketing system knowledge
Preferred Qualifications
- Microsoft Certified: Azure Fundamentals or Azure Administrator Associate
- Experience in ITIL-based environments
- Good communication and customer service skills
- Good problem-solving skills
- Collaboration with other teams and own issues and take responsibilities
