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NTT DATA
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Infrastructure Specialist

Infrastructure Specialist

NTT DATA

0 - 4 years

0 Lacs

karnataka

Posted:4 days ago| Platform: Shine logo

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Skills Required

technical documentation juniper riverbed customer service problem solving communication skills teamwork management agent concepts redundancy concepts remote console architecture vendor technologies cisco aruba analytical thinking

Work Mode

On-site

Job Type

Full Time

Job Description

As a Networking Remote Technical Support Engineer (L1) at NTT DATA, you will be responsible for providing professional remote technical support services to clients by identifying and resolving technical incidents and problems. Your role will involve pre-emptive service incident and resolution activities to ensure service restoration and adherence to service level agreements (SLA). Your key responsibilities will include maintaining the support process, handling support requests according to procedures, investigating and diagnosing problems using service assurance software, resolving problems, conducting maintenance tasks, monitoring service delivery against SLAs, and analyzing service records to identify actions for improvement. You will prioritize and diagnose incidents, investigate causes, escalate unresolved incidents, provide service recovery, document and close resolved incidents, and maintain configuration items securely and accurately. To excel in this role, you should have a working knowledge of technical documentation, understanding of management agent and redundancy concepts, knowledge of vendor technologies such as Cisco, Juniper, Aruba, and RiverBed, customer service orientation, problem-solving skills, attention to detail, analytical thinking, and excellent communication skills. Additionally, you should be a team player with the ability to work well with colleagues and stakeholders. Academically, you should hold a Bachelor's degree or equivalent in Information Technology or Computing, along with an associate level certification in different Networking technologies like Cisco, Juniper, Aruba, F5, CCNA, JNCIA, or ACMA. The ideal candidate will have entry-level experience in Networking technologies, technical support, diagnosis and troubleshooting, remote support in Networking technologies, and relevant technologies. The workplace type for this position is Hybrid Working. NTT DATA is a trusted global innovator of business and technology services with a commitment to helping clients innovate, optimize, and transform for long-term success. With a focus on R&D investment, NTT DATA serves Fortune Global 100 companies and offers services in technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and connectivity. As part of NTT Group and headquartered in Tokyo, NTT DATA is an Equal Opportunity Employer. Join NTT DATA today and be part of a team that is pushing the boundaries of what is possible, embracing diversity and inclusion, and making a difference to clients and society. Grow, belong, and thrive in a workplace that values technical excellence and innovation.,

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Infrastructure Specialist