Infrastructure Engineer

The primary focus at EITSI is to develop the next generation LIMS (Lab Information Management system), Customer portals, e-commerce solutions, ERP/CRM system, Mobile Apps & other B2B platforms for various Eurofins Laboratories and businesses.

 Role:  Infrastructure Engineer

 Department:  Information Technology

 Levels:  II

 Status:  Full Time

 Basic Function and Scope of Responsibility:  
The Infrastructure Engineer is primarily responsible for engineering, configuration, installation, maintenance, and upgrade of the Company"™s infrastructure, including physical and virtual servers, storage, backups, and disaster recovery planning. This role requires deep technical expertise, strategic thinking, and the ability to lead complex projects. Essential Job Duties: 
Level I - Minimum

Assist in research, evaluation, and recommendation of hardware and software such as servers, storage (SAN/NAS), and backup software.

Assist in supporting corporate servers, user desktops, etc.

Assist in designing, configuring, or upgrading the virtual server environment.

Assist with basic troubleshooting of backup and archiving.

Assist in identifying, diagnosing, and resolving connection, reliability, or performance issues.

Keep the workroom neat, organized, and secure.

Work under close to moderate supervision with limited latitude for independent judgment.

Consult with senior peers on non-complex projects to learn through experience.

Apply basic application management and administration skills with a moderate level of proficiency.

Represent the department and the organization favorably and in accordance with established Company standards and associate attributes.

Work within defined ITIL processes such as change and incident management.

Other duties as assigned by management.

Level II "“ Fully meets the responsibilities of Level I plus the following:

Manage Windows patching, security updates and software rollouts for all sites.

Research, evaluate, and recommend hardware and software such as servers, storage (SAN/NAS), as well as backup software.

Support of corporate servers in on-premise, hybrid, and cloud environments.

Design, configure, or upgrade server and storage environments.

Assists with advanced troubleshooting, backup, and archiving.

Identify, diagnose, and resolve connection, reliability, or performance issues.

Work within and assist with the management of defined IT processes and procedures, including Systems Development Life Cycle methodology.

Work with little to no supervision with latitude for independent judgment.

Consult with senior peers on medium to complex projects.

Assist in overseeing the primary activities of individual contributors (see above) to ensure completion of tasks and attainment of departmental goals.

 Essential Knowledge, Skills, and Abilities: 
Level I - Minimum

Bachelor's degree in computer science, business, or equivalent experience

Minimum of 1-3 years of experience with server support a must.

Active Directory, Domain Management, and Group Policy Experience.

Windows Deployment Services Experience.

Critical thinking and problem-solving ability

Ability to multi-task

Knowledge of reference lab operations and processes a plus

Knowledge and management of System Development Lifecycle Methodologies a plus

Experience in maintaining technical documentation to ensure efficient planning and execution

Goal-oriented, with excellent time management and organizational skills

Excellent interpersonal skills, with the ability to interact effectively and work efficiently with people at all levels in an organization

Excellent verbal & written communication skills

Keenly attentive to detail

Ability to keep sensitive information confidential

High level of proficiency with PC-based software programs including MS Office suite and project management tools, MS Project preferred

Level II "“ Fully meets the qualifications of Level I plus the following:

Minimum of 3-7 years server support a must, preferably Windows 2019, 2022 & 2025 server

Minimum of 3-7 years of experience managing VMware and Hyper-V virtual server environments

Minimum of 3-7 years in managing, designing, configuring, and upgrading backup solutions

Minimum of 3-7 years managing, designing, configuring, and upgrading monitoring solutions

Experience supporting Microsoft Exchange environments

Experience supporting Linux server environments.

Experience managing automated enterprise patching and software deployments.

Experience using and applying System Development Lifecycle Methodologies

Previous experience in a reference lab or similar regulated/controlled environment

Basic scripting experience in a common scripting language such as PowerShell or Python.

Experience using an automation platform such as Ansible, Chef, or Puppet.

 Additional Information 
 Physical Requirements: 

Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate a keyboard and other office equipment, use a telephone, access file cabinets, and other items stored at various levels, including overhead

Ability to speak and hear well enough to communicate clearly and understandably with sufficient volume to ensure an accurate exchange of information in normal conversational distance, over the telephone, and in a group setting

Ability to continuously operate a personal computer for extended periods of time (4 or more hours)

Mental acuity sufficient to collect and interpret data, evaluate, reason, define problems, establish facts, draw valid conclusions, make valid judgments and decisions

The essential physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.As an employee of Eurofins, I understand that it is my duty and responsibility to uphold the Corporate Values and Code of Conduct at all times. If I have any questions regarding my job description or any duties or requirements contained within, I understand it is my responsibility to share these concerns with my manager and/or Human Resources.Eurofins is committed to promoting an equal employment opportunity workplace environment and is an equal opportunity employer. It is the policy of the Company that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, citizenship, pregnancy, genetic information (GINA), disability, military and/or veteran status, and/or any other status protected by applicable Federal, state, or local law. The Company"™s policy is to recruit, hire, train, promote and administer all employment-related matters on the basis of an individual's qualifications, abilities and efforts without regard to protected