Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : SAS Data Integration Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : Minimum 15 years of education Summary :As an Infra Tech Support Practitioner, you will be responsible for providing ongoing technical support and maintenance of production and development systems and software products. Your typical day will involve providing hardware/software support and implementing technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. You will also be responsible for L1 and L2/ basic and intermediate level troubleshooting. Roles & Responsibilities: Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms. Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work on L1 and L2/ basic and intermediate level troubleshooting. Ensure adherence to defined operating model and processes. Professional & Technical Skills: Must To Have Skills:Experience in SAS Data Integration. Experience in providing hardware/software support and implementing technology at the operating system-level across all server and network areas. Experience in L1 and L2/ basic and intermediate level troubleshooting. Experience in ensuring adherence to defined operating model and processes. Additional Information: The candidate should have a minimum of 7.5 years of experience in SAS Data Integration. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Pune office. Qualification Minimum 15 years of education