Infra Tech Support Practitioner

Job Description

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Microsoft Endpoint Configuration Manager Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary:As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance of production and development systems and software products, both remote and onsite. You will work within a defined operating model and processes, implementing technology at the operating system-level across all server and network areas. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Provide hardware/software support for configured services running on various platforms.- Implement technology at the operating system-level across all server and network areas.- Perform L1 and L2/ basic and intermediate level troubleshooting.- Maintain and update documentation for systems and software products.- Collaborate with cross-functional teams to resolve technical issues. Professional & Technical Skills:- Must To Have Skills:Proficiency in Microsoft Endpoint Configuration Manager.- Strong understanding of IT infrastructure and network systems.- Experience in hardware and software troubleshooting.- Knowledge of server and network configurations.- Familiarity with ITIL framework for service management. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Endpoint Configuration Manager.- This position is based at our Hyderabad office.- A 15 years full-time education is required. Qualifications 15 years full time education