Infosys BPM is Hiring - Walkin - Service Desk - 23rd Aug - Hyderabad

Join Infosys BPM Ltd. Windows Support (Chat Process) Hyderabad

About the Role:

Position:

Location:

Experience:

Shift:

Be the Voice of Innovation: Join Our Microsoft Technical Support Team!

Are you a tech enthusiast with a passion for problem-solving and a gift for making the complex simple? Do you get a thrill out of helping others navigate the digital world? If so, we have the perfect opportunity for you to become a key player on our team as a Technical Support Advocate!

Infosys BPM

This is more than a job; it's a chance to grow your expertise in the dynamic world of technology and make a real impact on customer satisfaction and loyalty.

Your Mission, Should You Choose to Accept It:

• Become a Microsoft Maestro:

  Immerse yourself in the world of Microsoft products, including Windows, Office Microsoft365, and Surface devices. You will be the go-to expert for post-install software issues, updates, and more.

• Be a Problem-Solving Pro:

  Use your strong analytical skills to diagnose and resolve technical issues via phone, chat, and email. From troubleshooting network connectivity to resolving software glitches, you'll be the one to save the day.

• The Ultimate Advocate:

  Be the voice of our customers, actively listening to their concerns and translating their needs to our engineering and product teams. Your empathy and clear communication will turn frustrated users into loyal fans.

• The Guide:

  You won't just solve problems; you'll empower our customers. Guide them through self-help resources, assist with account management and billing inquiries, and help with product purchases and sign-in processes.

• Master of the Support Lifecycle:

  From the first contact to a successful resolution, you'll document every interaction with precision and professionalism. You'll strive for "first-contact resolution," but when an issue is complex, you'll know when to escalate to higher-tier support.

• Collaborate and Grow:

  Join a team that values knowledge sharing and continuous improvement. You'll contribute to our internal knowledge base, share best practices, and work with cross-functional teams to address recurring issues and improve our products.

What We Are Looking For:

• Experience:

  Prior experience in a technical support or customer service role is essential. You're comfortable with the basics and ready to dive deep.

• Technical Savvy:

  A genuine familiarity with the Microsoft ecosystem, including Windows and Office, is a must.

• A "People" Person:

  You have excellent communication skills, both written and verbal. You are patient, empathetic, and have a natural talent for explaining complex technical concepts in an easy-to-understand way.

• The Right Mindset:

  You are a natural problem-solver, thrive in a fast-paced environment, and are driven by a passion for customer satisfaction.

• Foundational Knowledge:

  A bachelor's degree in computer science, Information Technology, or equivalent experience.

• Speed and Accuracy:

  A minimum typing speed of 30 words per minute to keep pace with customer interactions.

Bonus Points for:

• Certifications such as Microsoft Certified: Azure Fundamentals or M365 Fundamentals.
• Experience in troubleshooting with device network and connectivity issues.
• Skills in guiding customers through product downloads, installations, and activations (DIA).

If you are ready to be a hero to our customers and build a rewarding career at the intersection of technology and human connection, we want to hear from you.

Apply now and help us build a better experience for users around the world!

Interview Details:

Dates: 23rd August 2025

Time: 10:00 AM 01:00 PM

Venue:

Hyderabad - Gachibowli:

Infosys STP Madhava Reddy colony gate no. 2 and interview building- no.3 basement Landmark- Opposite ISB college

Mention Walk-In Interview on gate no.2

"Walkin"

What to Bring:

• Updated resume (printout)
• Two valid photo ID proofs (PAN Card/Driving License/Voter ID/Passport)
• Original education documents for verification (10th, 12th, Graduation sem-wise marksheets, CMM, provisional & original degree certificates)

Important Notes:

• Laptops, cameras, and other electronic devices are

  not allowed

  at the venue due to security reasons.
• Original Government ID is

  mandatory

  for security clearance.
• Preference will be given to

  immediate joiners

  .

Infosys BPM is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive workplace where everyone can thrive.

Ready to launch your career with a global leader?

Come meet us and take the first step toward a rewarding future!

Regards,

Infosys BPM

Talent Acquisition | INFY HR