Job
Description
Key Responsibilities: Lead ITSM Initiatives: Oversee and drive the implementation of ITSM frameworks, best practices, and tools (e-g , ITIL), ensuring alignment with business objectives and ensuring that services are delivered efficiently and effectively, Process Optimization: Continuously assess and improve ITSM processes, including Incident Management, Problem Management, Change Management, Service Request Management, and more Identify areas for improvement and implement streamlined processes to enhance service delivery, Stakeholder Collaboration: Work closely with IT teams, business leaders, and external vendors to ensure alignment of IT services with organizational needs Act as a liaison between business requirements and IT operations, Incident and Problem Management: Oversee the effective management of critical incidents and problems, ensuring root causes are identified and that resolutions are implemented in a timely manner, Change Management Oversight: Ensure that the Change Management process is followed and that changes to the IT environment are implemented with minimal disruption to business operations Drive change approval board meetings, Performance Reporting and Analytics: Develop and monitor ITSM metrics and KPIs to assess the performance of IT services Provide insights and recommendations for continuous improvement through data-driven analysis, Service Level Management: Ensure that Service Level Agreements (SLAs) are adhered to, and proactively manage service performance to meet or exceed agreed-upon levels of service, Compliance and Best Practices: Maintain up-to-date knowledge of industry trends, regulations, and ITIL best practices to ensure compliance and alignment with industry standards, CMDB Compliance: Maintain the IT Infra and Software inventory and keep it up to date all the time, Release Management: Verify release notes and ensure whatever goes to production is as per production requirements and is production ready, Cloud Cost Management: Keep track of cloud cost and report and address anomalies through an incident Prepare cloud Capex/Opex reports, Experience required: 6 to 10 years Interested ones please share your CV at chandni@biz2x,
