Information Technology Helpdesk Engineer

Job Summary:

Information Technology Helpdesk Engineer

Key Responsibilities:

• Install, configure, and maintain

  computer hardware, operating systems, and software applications

  .
• Manage

  network devices

  , routers, switches, and firewalls to ensure secure connectivity.
• Provide

  technical support

  and troubleshoot issues related to systems, networks, and end-user devices.
• Monitor system performance and ensure

  availability, reliability, and security

  of IT infrastructure.
• Maintain

  user accounts, permissions, and access control

  in Active Directory or similar systems.
• Support

  backup and disaster recovery

  planning and implementation.
• Apply

  security updates, patches, and antivirus protections

  regularly.
• Document configurations, processes, and technical procedures.
  
• Collaborate with vendors and internal teams for system upgrades and troubleshooting.
  
• Ensure compliance with

  IT policies, standards, and data protection regulations

  .

Required Qualifications and Skills:

• Bachelors degree in Computer Science, Information Technology, or related field.
  
• 2–5 years of experience in IT infrastructure support, systems administration, or network management.
  
• Strong knowledge of:
  
• Operating Systems:

  Windows Server, Linux, macOS

• Networking:

  TCP/IP, DNS, DHCP, VPNs, Firewalls

• Virtualization:

  VMware, Hyper-V

• Cloud Platforms:

  AWS, Azure, or Google Cloud (basic understanding)

• Experience with

  Active Directory, Office 365, and backup tools

  .
• Good understanding of

  cybersecurity fundamentals

  .
• Strong troubleshooting, communication, and documentation skills.
  

Preferred Skills (Nice to Have):

• Experience with

  PowerShell, Bash, or Python scripting

  .
• Familiarity with

  ITIL framework

  and

  ticketing tools (ServiceNow, JIRA, etc.)

  .
• Exposure to

  endpoint management tools

  (SCCM, Intune).
• Knowledge of

  cloud and DevOps

  tools is an added advantage