Information Technology Business Analyst

As a proactive and detail-oriented Technology Business Analyst, you will play a crucial role in bridging the gap between our business team (Account Managers, Sales, and sometimes Clients) and our technology team. Your deep understanding of both business needs and technical capabilities will be key in translating requirements into clear and actionable documentation for development teams. You will excel at conducting requirement-gathering sessions, preparing precise functional documentation, and presenting solutions to prospects and existing clients. Your responsibilities will include collaborating closely with business and technology teams to ensure effective implementation of business requirements. You will participate in client meetings to capture and validate requirements, understanding the business context and translating it into technical requirements for the development team. Additionally, you will conduct discovery sessions with stakeholders to elicit functional and non-functional requirements. You will be responsible for preparing various documentation such as Business Requirement Documents (BRD), Functional Specifications (FSD), Change Request (CR), user stories, process flows, and acceptance criteria. Your documentation will be clear, concise, and aligned with project goals. You will work with the technology team to validate deliverables against requirements and prepare and deliver product demos and feature walkthroughs for prospects, clients, and internal stakeholders. Creating user guides, FAQs, and training materials may also be required as part of your role. As the primary liaison between technical and non-technical stakeholders, effective communication and stakeholder management will be crucial. You will provide timely status updates and progress reports, manage expectations, and clarify scope changes when necessary. To excel in this role, you should possess a strong ability to understand business processes and map them to technology solutions. Excellent documentation skills using tools like JIRA, Confluence, MS Visio, Lucidchart, or equivalent are essential. Exceptional communication and presentation skills, the ability to conduct effective client demos, and explain technical concepts in simple terms are also required. Analytical thinking, problem-solving abilities, and a basic understanding of SDLC, Agile methodologies, and software architecture will be beneficial. Qualifications for this role include a Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field. You should have 3-6 years of experience as a Business Analyst in a technology-driven environment, with prior experience working with client-facing teams and software development teams. Domain knowledge in hospitality tech and Loyalty is a plus.,