Information Technology Asset Manager

The IT Asset Manager role is a critical position responsible for overseeing and governing Allison Transmissions IT Asset Management program. This program plays a vital role in the company's ITIL-based global ITSM process framework. As the IT Asset Manager, you will play a key role in establishing ServiceNow as the central repository for all IT assets, ensuring data accuracy, lifecycle integrity, and compliance with ITIL v4 standards. We are in search of an experienced individual to lead the management and governance of IT asset data, focusing primarily on ServiceNow Asset Management and CMDB best practices. The ideal candidate will be actively involved in creating, cleaning up, and managing Configuration Items (CIs) and will collaborate closely with various teams to enforce processes, uphold data quality, and contribute to strategic IT decision-making through enhanced asset visibility. **Key Responsibilities:** - Serve as the subject matter expert for ServiceNow Asset Management and the CMDB, ensuring accurate classification, relationships, and lifecycle status of all Configuration Items (CIs). - Own and oversee the complete lifecycle of IT assets (both hardware and software) within ServiceNow, ensuring data integrity, accuracy, and completeness. - Lead initiatives to cleanse and maintain CMDB data by removing duplicates, outdated entries, and incorrect relationships. - Develop and implement processes and controls to align asset management practices with ITIL v4 standards. - Define and track data quality Key Performance Indicators (KPIs), conduct audits, and consistently enhance asset accuracy and completeness. - Support integrations and data feeds into the CMDB from discovery tools, UEM platforms, and other relevant systems. - Provide training and guidance to teams on asset management processes and effective utilization of the CMDB. - Collaborate with IT operations, security, procurement, and finance teams to enforce asset governance and ensure compliance. **Key Performance Measures:** - End user satisfaction with various IT services including service desk, desktop support, workstation imaging, computer refresh, and deployment support. - Accurate and comprehensive recording of IT assets in the Asset Management and CMDB repositories. - Compliance with IT security policies, device configuration standards, and financial requirements. - Facilitation of routine operational process reviews and working sessions involving multiple service providers, key stakeholders, and the global team supporting the asset management function. **Qualifications:** - Bachelor's degree in Computer Science, Computer Information Systems, Computer Information Technology, or a related technical field, or equivalent experience of 3+ years. - Strong attention to detail, documentation, and adherence to processes. - Knowledge of hardware and software lifecycle processes. - Proficiency in ITIL v4 practices, particularly Asset and Configuration Management. - ServiceNow Certified Implementation Specialist (CIS) in ITAM or CMDB. - Familiarity with Discovery tools such as ServiceNow Discovery, SCCM, JAMF, Intune. - Currently possess or willing to obtain ITIL v4 Foundations certification within 6 months of employment. **Experience:** - Minimum of 5 years of experience in IT Asset Management, Configuration Management, or related roles. - 3 years of experience collaborating with diverse IT and business stakeholders. - 3 years of experience in regulated or enterprise environments. - Extensive hands-on experience with ServiceNow Asset Management and CMDB modules.,