Posted:2 hours ago|
Platform:
Work from Office
Full Time
Job Description :
- Act as a point-of-contact for Infor LN customers by providing phone and online resolutions of issues. - Liaison between the customer and software vendor - Take lead and be responsible for facilitating customer resolutions by providing advice and assistance to customers and their situations for escalated issues. - Maintain a high level of customer satisfaction while meeting guidelines. - Practice and train in your area of expertise, LN Finance, and acquire new skills in Infor LN. Qualification : - Possesses a degree or equivalent experience. - Must have experience implementing within a multi-company environment. - Minimum 7 years of experience with Infor LN Finance. - Proficient with Microsoft Office Excel, PowerPoint, Word, Microsoft Projects. - Working within an ITSM Ticket System tracking support time for service request, issue and problem resolutions. Skills and Experience : - Candidates will have customer support skills with Infor LN/Baan - Finance. - Knowledge of Multi-Site operations in LN CE. - Finance Processes knowledge AP, AR, GL, Cash Management, Statements. - Excellent verbal and written communication skills required.
Birlasoft
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