Infoblox is hiring For Enterprise TSE - SaaS

what if.

your

Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running

Be Infoblox

Enterprise TSE - SaaS

We have an opportunity for an Enterprise TSE-SaaS to join our SaaS Technical Support team in Trivandrum, Kerala, reporting to the senior manager of NOC & SaaS Support. In this pivotal role, you will provide technical assistance for Infoblox SaaS customers. This includes responding to customer inquiries via phone, email, chat, and web, diagnosing and analyzing problems, working collaboratively with internal teams like Engineering, and providing workarounds and answers for customer issues and questions. This is a complex, fast-paced environment, and you will own the most critical part of the customer experience.

Be a Contributor — What You’ll Do

• Provide remote technical support for our SaaS customers and partners
• Take ownership of customer issues and see problems through to resolution
• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues
• Provide prompt and accurate feedback to customers
• Write knowledge-based tech notes and articles
• Recommend new and existing solutions, which involves enhancing applications and systems functionality, features, and defect repairs
• Use your intuition and innovation to provide solutions and workarounds for customers
• Install and configure Infoblox products and third-party software for support lab testing purposes
• Collaborate with Engineering to fix product bugs and make product enhancements
• Support a 24x7x365 organization by working rotational shifts and taking on-call responsibilities

Be Prepared — What You Bring

• Minimum one year of experience in a technical assistance center role for global customers
• Solid knowledge of TCP/IP and networking protocols
• Excellent verbal and written communication skills
• Excellent customer service skills
• Basic understanding of DNS and DHCP
• Basic knowledge of protocols such as VRRP, OSPF, and BGP
• Basic understanding of AWS, SaaS, PaaS, IaaS, and microservices
• Basic understanding of one or more operating systems such as Microsoft and Linux is desirable
• Ability to multitask in a high-pressure, fast-paced, fast-growth environment
• Willingness to relocate to Trivandrum
• Willingness to work night shifts

Be Successful — Your Path

First 90 Days:

• Immerse in our culture, connect with mentors, and map the systems and stakeholders that rely on your work.

Six Months:

• Deliver a signature win: ship a feature, close a marquee deal, launch a campaign,or roll out a game-changing process.

One Year:

• Own your domain, mentor the next newcomer, and steer our roadmap with data-driven ideas

Belong— Your Community

Our culture thrives on inclusion, rewarding the bold ideas, curiosity, and creativity that move us forward. In a community where every voice counts, continuous learning is the norm. So, whether you code, create, sell, or care for customers, you’ll grow and belong here.

Be Rewarded —

• Comprehensive health coverage, generous PTO, and flexible work options.
• Learning opportunities, career-mobility programs, and leadership workshops.
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy.
• Modern offices with healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations.
• Charitable Giving Program supported by Company Match.
• We practice pay transparency and reward performance. Offers reflect role location, internal equity, experience, skills, education, and certifications

Be the Difference?

Infoblox is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Hybrid: #LI-Hybrid

#LI-ST1