Inernational Sales and customer service ll

Smart Vision Consultancy Services

1 - 3 years

2 - 5 Lacs

noida uttar pradesh india

Posted:9 hours ago| Platform: Foundit logo

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Skills Required

crm sales outbound calls inbound calling customer service

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Sales Functions:

Engage with potential international customers (via inbound/outbound calls, chat, or email).
Understand customer needs and offer tailored solutions or product recommendations.
Convert leads into sales while ensuring a high standard of customer experience.
Meet or exceed sales targets (daily/weekly/monthly) including upselling and cross-selling KPIs.
Handle price negotiations, offer promotions, and close deals efficiently.

Customer Service Functions:

Provide Level II support for post-sales queries, complaints, and technical/product issues.
Handle escalations from Level I agents with professionalism and problem-solving efficiency.
Ensure accurate and timely resolution of customer cases while maintaining a high CSAT score.
Coordinate with internal departments (logistics, tech support, billing, etc.) for issue resolution.
Document all customer interactions, resolutions, and follow-ups in the CRM system.

Eligibility Criteria:

Education:
Minimum HSC (12th Pass) or equivalent; Graduation preferred
Experience:
13 years in International Sales and/or Customer Support (US/UK/AUS markets)
Communication:
Fluent in English with a neutral or regional international accent
Tech Skills:
CRM systems (e.g., Salesforce, Zoho, Zendesk), MS Office, live chat tools
Sales Knowledge:
Strong persuasion, needs analysis, and objection handling

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