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Inchcape Shipping Services
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India - Credit Control Executive

India - Credit Control Executive

Inchcape Shipping Services

1 - 2 years

3 - 4 Lacs

mumbai

Posted:1 week ago| Platform:

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Skills Required

service level accounting vlookup billing cash flow credit control account management customer service credit control executive auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Who we are

At Inchcape Shipping Services, our vision is to have a connected world in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean. Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors as well as naval, government, and intergovernmental organizations.

We have an ambitious growth model, and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Job Purpose:

The Credit Control Executive is responsible for managing customer credit, minimising overdue debts, and ensuring steady cash flow by enforcing credit policies and collecting payments on time. The role involves maintaining positive customer relationships, resolving billing disputes, reducing financial risks, and supporting the company s financial stability and growth.

Key Accountability:

Achieve key performance indicators (KPIs) by proactively managing accounts, focusing on high-priority customers, and addressing customer-related issues effectively.

Prepare and send Statements of Accounts (SOAs) to customers weekly or biweekly.

Regularly monitor customer accounts and ensure timely follow-ups via emails and phone calls on outstanding payments.

Address and resolve payment disputes or invoice discrepancies promptly, collaborating with teams such as disbursement, Accounts Payable, and Hub Operations.

Escalate unresolved accounts to the Credit Control Manager and Commercial Manager, providing detailed reports on overdue accounts that may require legal action.

Follow organizational policies, ethics, and compliance standards, delivering services in alignment with Service Level Agreements (SLAs) and organizational strategies.

Build and maintain strong relationships with internal and external customers to encourage timely payments and foster customer loyalty.

Submit 100% prefunding vessel list to the Operations Manager for their account after receiving approval from the Commercial Manager.

Monitor and control unallocated cash for assigned accounts, ensuring all cash is allocated to respective details.

Maintain accurate records of communications for audit trails and effective follow-ups.

Key Deliverables:

Maintain an overdue ratio of less than 30% and achieve a 100% cash collections target.

Manage customer credit, reduce overdue debts, and ensure healthy cash flow, achieving collection targets and reducing bad debt write-offs.

Maintain professional relationships with customers to encourage timely payments while protecting long-term business interests.

Address customer concerns related to billing or payment terms to prevent delays.

Assist the Supervisor and Assistant Manager (AM) Credit Control with ad-hoc tasks to support team objectives.

Knowledge & Skills- Essential:

Proficiency in Microsoft Office, particularly MS Excel (Pivot Table, VLOOKUP, etc.).

Knowledge of Outlook and its functions.

Good understanding of accounting principles and practices.

Fresher or 1-2 years of experience in accounts receivable, credit control, customer service, or accounting.

Strong communication and interpersonal skills, with the ability to work with cross-functional teams.

High attention to detail and accuracy.

Customer service mindset.

Knowledge & Skills- Desirable:

Basic understanding of shipping terminologies and maritime industry knowledge related to port agency work.

Experience in a multinational company or a fast-paced environment.

Qualifications Essential:

Bachelor s degree in Accounting, Finance, or a related field.

#LI-DNI

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India - Credit Control Executive