Incident Manager Senior

As a Senior Incident Manager at FIS, you will be responsible for providing 24x7 support and management of incidents within a production environment. Your key responsibilities will include: - Acting as the focal point for incident review and escalation when necessary - Ensuring all service level agreements are met, including 24x7 availability and response time parameters - Collaborating with various levels of management and working across different product lines - Implementing the ITIL framework for Incident Management processes - Coordinating and promoting incident management activities across the enterprise - Managing technical and functional specialists during service restoration To qualify for this role, you should possess: - 9+ years of experience in incident management - Proficiency in ITIL framework and best practices in the IT industry - Strong knowledge of issue resolution, FIS products, IT infrastructure, and escalation practices - Excellent problem-solving and decision-making skills - Effective communication skills at all organizational levels At FIS, we offer you: - The opportunity to be part of the world's leading FinTech Product MNC - A variety of benefits to support your lifestyle and well-being - Diverse responsibilities and a modern international work environment - A dedicated and innovative team to work with Join us at FIS and contribute to solving challenging issues in financial services and technology. As a Senior Incident Manager at FIS, you will be responsible for providing 24x7 support and management of incidents within a production environment. Your key responsibilities will include: - Acting as the focal point for incident review and escalation when necessary - Ensuring all service level agreements are met, including 24x7 availability and response time parameters - Collaborating with various levels of management and working across different product lines - Implementing the ITIL framework for Incident Management processes - Coordinating and promoting incident management activities across the enterprise - Managing technical and functional specialists during service restoration To qualify for this role, you should possess: - 9+ years of experience in incident management - Proficiency in ITIL framework and best practices in the IT industry - Strong knowledge of issue resolution, FIS products, IT infrastructure, and escalation practices - Excellent problem-solving and decision-making skills - Effective communication skills at all organizational levels At FIS, we offer you: - The opportunity to be part of the world's leading FinTech Product MNC - A variety of benefits to support your lifestyle and well-being - Diverse responsibilities and a modern international work environment - A dedicated and innovative team to work with Join us at FIS and contribute to solving challenging issues in financial services and technology.