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Incident Manager

Happiest Minds Technologies

1 - 3 years

1 - 5 Lacs

Bengaluru

Posted:2 months ago| Platform:

Apply

Skills Required

NOC engineer Incident Handling NOC Troubleshooting TAC engineer

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities and Duties :

Responsible for the efficiency & effectiveness of Incident process within the Organization
Classification and Prioritization of all incidents based on impact and urgency
Engage resources to resolve the major incidents and thus avoid customer/business impact
Provides immediate response and coordination aimed at minimizing the duration of service interruptions.
Make decisions regarding real-time incident resolution activities and management escalation updates.
Acts as a liaison between the business and technology teams for high severity incidents (priority 1, 2 and 3 spanning across the entire enterprise) and escalates as appropriate.
Compiles the enterprise post-incident report (RCA)
Support software engineering, technical operations, Information Technology, Information security, and customer support teams, and others who are responsible for assessing and triaging incident escalations
Send communication updates for all incidents until incident resolution
Manage communications to internal stakeholders, leadership Communication process is internal only
Proactively using monitoring and alert applications to identify incidents
Perform minor incident remediation actions based on runbooks and SOPs
Perform minor change activities after hours based on runbooks and SOPs
Work schedule model is shift work - Work in one of 2 night shifts

Sunday Tuesday / Every other Wednesday 8pm 8am central

If you feel your profile is matching to above JD please share details along with updated resume to below mail

Jakkakamakshi@happiestminds.com

Total Experience (L1/L2):

Relevant Experience(L1/L2):

Current CTC:

Expected CTC:

Notice:

Qualification:

Availability on Wednesday (2th July F2F) -

Thanks,

Kavya

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