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Incident Management (CES compliance & admin)

Incident Management (CES compliance & admin)

Cloudxtreme

3 - 4 years

5 - 9 Lacs

hyderabad

Posted:1 week ago| Platform:

Apply

Skills Required

service request servicenow itsm incident management reporting data model excel itil reporting tools

Work Mode

Hybrid

Job Type

Full Time

Job Description

Preferred candidate profile:

Notice period: Immediate to 15Days or serving notice period Only

Location: Only Hyderabad locality

Exp: 3-4Years only

Role & responsibilities

Essential

Experience and working knowledge of service request, case and incident management core functions and processes in servicenow.
Ability to plan, prioritise and manage own workload whilst managing horizontally and vertically with excellent attention to detail.
Ability to work to tight deadlines and under competing priorities.
Experience of managing resources across multiple competing demands.
Ability to lead focused teams to a common objective and directive.
Strong analytical skills and an excellent understanding of IT service management and provision, SLA and KPI management, reporting and underlying data.
Expert understanding of ServiceNow ITSM module, data model and reporting.
Proficient in key analytical and reporting tools including Excel
Excellent communication skills across ITS and wider Deloitte community
Experience and hands on knowledge of project lifecycle and project handover into operations and long term run mode and development.

Desirable

Proven understanding of change management processes in a fully change managed environment (ITIL)
Previous experience of deploying and managing a variety of security products
Excellent troubleshooting and problem resolution skills
Experience of working to aggressive and changing deadlines
Working independently and as part of a team

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