Inbound voice process

Job Title: Customer Service Representative (Inbound Voice Process)

Job Summary:

We are seeking a highly motivated and enthusiastic Customer Service Representative to join our team. As a fresher, you will have the opportunity to develop your skills and knowledge in a dynamic and fast-paced environment. The successful candidate will be responsible for handling inbound customer calls, resolving customer queries, and providing excellent customer service.

Key Responsibilities:

- Handle inbound customer calls in a professional and courteous manner

- Resolve customer queries and concerns in a timely and efficient manner

- Provide accurate and up-to-date information about products/services

- Document customer interactions and maintain records

- Meet productivity and quality standards

- Collaborate with team members to achieve customer satisfaction goals

Requirements:

- Fresh graduates or those with little to no experience in customer service

- Excellent communication and interpersonal skills

- Ability to work in a team environment

- Strong problem-solving and analytical skills

- Willingness to learn and develop new skills

- Fluency in English (additional languages an advantage)

What We Offer:

- Competitive salary and benefits package

- Opportunity to develop skills and knowledge in a dynamic environment

- Training and support to ensure success in the role

- Collaborative and supportive team environment

- Opportunities for growth and career advancement

Skills:

- Excellent communication and customer service skills

- Ability to work under pressure and meet targets

- Strong problem-solving and analytical skills

- Ability to adapt to new processes and systems

- Basic computer knowledge and typing skills

If you're a motivated and enthusiastic individual looking to start your career in customer service, we'd love to hear from you!

Job Type: Full-time

Work Location: In person