Inbound voice process

You will be joining our team as a Customer Service Representative for the Inbound Voice Process. As a fresher, this role will provide you with the opportunity to enhance your skills and knowledge in a dynamic and fast-paced environment. Your main responsibility will involve handling inbound customer calls, resolving queries, and delivering exceptional customer service. Key Responsibilities: - Handle inbound customer calls professionally and courteously - Resolve customer queries and concerns promptly and efficiently - Provide accurate and up-to-date information regarding products/services - Maintain records of customer interactions - Meet productivity and quality standards - Collaborate with team members to achieve customer satisfaction goals Qualifications Required: - Fresh graduates or individuals with minimal experience in customer service - Excellent communication and interpersonal skills - Ability to work effectively in a team setting - Strong problem-solving and analytical abilities - Eagerness to learn and acquire new skills - Proficiency in English (knowledge of additional languages is an advantage) What We Offer: - Competitive salary and benefits package - Opportunities for skill development in a dynamic work environment - Training and support for success in your role - Collaborative and supportive team atmosphere - Potential for growth and career advancement If you possess excellent communication and customer service skills, can work under pressure to meet targets, have strong problem-solving abilities, can adapt to new processes and systems, and possess basic computer knowledge and typing skills, we encourage you to apply for this role. This is a full-time position that requires your presence at the office.,