Inbound Sales Executive Customer Service Agent

The position of Inbound Sales Executive & Customer Service Agent involves handling inbound customer inquiries, providing solutions, identifying sales opportunities, and ensuring exceptional customer interaction. You will respond to calls, emails, and chat inquiries promptly and professionally, offering accurate information about products or services. Additionally, you will assist customers with troubleshooting, returns, exchanges, and issue resolution while maintaining a high level of professionalism. In this role, you will be responsible for identifying sales opportunities during customer interactions, recommending relevant products or services, and achieving sales targets through successful conversions. You will process customer orders accurately, coordinate with internal teams for order fulfillment, and maintain positive relationships with customers to encourage repeat business. Accurate documentation of customer interactions, maintaining customer profiles, providing feedback on customer trends, and continuously enhancing product knowledge are essential aspects of this position. Qualifications include experience in inbound sales or customer service, excellent communication skills, goal orientation, problem-solving abilities, proficiency with CRM software and Microsoft Office Suite, and a positive attitude towards customer satisfaction. The working conditions for this role include full-time employment with flexible working hours based on company needs, with potential for hybrid work arrangements. The position offers a competitive salary with performance-based incentives and benefits. If you are customer-oriented, motivated, and eager to contribute to a dynamic team, we invite you to apply and become part of our team.,