Inbound Process

Credicus Business Services

0 - 4 years

3 - 10 Lacs

thane maharashtra india

Posted:7 hours ago| Platform: Foundit logo

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Skills Required

crm software customer service data entry email management problem solving time management

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a motivated individual to join our team as an Inbound Process Executive. This role involves handling customer inquiries and providing exceptional service to ensure a positive customer experience.

Responsibilities

Handle inbound customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information and solutions to customer issues while maintaining a high level of customer satisfaction.
Document customer interactions and feedback in the CRM system.
Collaborate with team members to improve processes and enhance customer experience.
Escalate complex issues to the appropriate departments for resolution.

Skills and Qualifications

Strong communication skills in English (verbal and written).
Basic knowledge of customer service principles and practices.
Proficiency in using CRM software and Microsoft Office Suite (Word, Excel, Outlook).
Ability to work in a fast-paced environment and manage multiple tasks effectively.
Strong problem-solving skills and attention to detail.

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