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PwC Service Delivery Center
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IN_Associate_D365 CRM Technical_MS Dynamics _Advisory_Hyderabad

IN_Associate_D365 CRM Technical_MS Dynamics _Advisory_Hyderabad

PwC Service Delivery Center

4 - 6 years

6 - 10 Lacs

Hyderabad

Posted:13 hours ago| Platform:

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Skills Required

Partner management PMP Team management Performance management Project management Process improvement Business planning Project planning Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Management Level

Associate

& Summary

Those in Microsoft Dynamics ERP at PwC will specialise in analysing client needs, implementing ERP software solutions, and offering training and support for seamless integration and utilisation of Microsoft ERP applications. This will enable clients to optimise operational efficiency and achieve their strategic objectives.

Experience Minimum 4 6 years total experience in IT, with 4 years of project / program management experience managing large projects for Indian domestic clients

The individual will be project director for multiple projects for different clients; each project having a team size of 515 members.

Primary responsibilities will include owning and overseeing the below activities

Client account and business planning

Project planning and status tracking against the plan

Project team management

Risk and issue management

Hosting and conducting project meetings

Client communications, interactions, coordination and reporting

Project health monitoring and internal status reporting

Vendor/Partner management and coordination

Delivery management and business travel coordination

Project time and expense management, invoicing and collections

Technical knowledge / skills

Excellent knowledge of Microsoft enterprise products and platforms Power Platform, D365, M365

Sound knowledge of Agile and Waterfall methods (CSM and/or PMP certification is desirable)

Understanding of quality processes, best practices and project metrication

Proficiency in Microsoft Office suite especially Word, Excel, PowerPoint

Communication and collaboration tools on Google suite and/or Microsoft Teams platforms

Basic understanding of architecture and technology solution development best practices

Experience in power and utilities sector is helpful

Soft skills

Language skills fluent verbal communication and clear written communication skills required in English

Needs to be a clear communicator, able to express point of view with empathy and sensitivity to the context / situation

Ability to drive consensus should be able to drive bringing diverse points of view together to closure

Needs to be plan/roadmap oriented

Needs to be able to work with ambiguity and volatility

Needs to be a keen listener and needs to demonstrate curiosity

Mandatory skill sets

D365 Project Management

Preferred skill sets

D365 CRM

Years of experience required

4 6 years

Education Qualification

BE/BTech/MBA

Education

Degrees/Field of Study required Bachelor of Engineering, Bachelor of Technology

Degrees/Field of Study preferred

Required Skills

Microsoft Dynamics 365 Customer Relationship Management (CRM)

Accepting Feedback, Accepting Feedback, Active Listening, Business Continuity Management (BCM), Business Performance Management, Communication, Continuous Process Improvement, Customization and Development, Data Flows, Data Integration, Delivery Excellence, Downtime Reduction, Emotional Regulation, Empathy, Enterprise Resource Planning (ERP) Software, ERP Strategy, Implementation Research, Inclusion, Informatics, Intellectual Curiosity, Internal Control Consulting, IT Consulting, Microsoft Dynamics 365, Microsoft Dynamics GP, Microsoft Power Apps {+ 12 more}

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IN_Associate_D365 CRM Technical_MS Dynamics _Advisory_Hyderabad