In-Business Quality Assurance (C13 VP)

Individuals in Quality Assurance, Monitoring & Testing are responsible for assessing outcomes from activities and processes against conformance with applicable requirements to strengthen risk management quality. This includes quality testing for business function quality control and transformation lead quality control post the completion of an activity or process. The role involves developing and executing Monitoring and Testing for controls, such as control design assessment, operational effectiveness design for monitoring & testing tools, monitoring/testing design assessment, and execution of monitoring/testing tools to evaluate the effectiveness of key controls addressing defined risks. Responsibilities include supporting the assessment of activities and processes as per required Policies, Standards, and Procedures to enhance risk management quality. Routine testing of internal activities and processes is conducted to ensure adherence to quality standards and identify areas of risk or non-compliance. Reviewing stakeholder/client feedback, responding to quality assurance complaints or issues promptly, and reporting on quality control outcomes to top management are key tasks. Staying updated with the latest quality assurance testing tools and strategies, understanding the Citi Risk & control framework, and assisting teams in monitoring controls as per Risk Management policy are important aspects of the role. Qualifications: - Minimum 6-10 years of experience in operational risk management, compliance, audit, or other control-related functions in the financial services industry - Ability to identify, measure, and manage key risks and controls - Strong knowledge in developing and executing controls - Proven experience in control-related functions in the financial industry - Experience in implementing sustainable solutions and process improvements - Understanding of compliance laws, rules, regulations, and best practices - Familiarity with Citis Policies, Standards, and Procedures - Strong analytical skills for evaluating complex risk and control activities - Excellent verbal and written communication skills to engage at the senior management level - Strong problem-solving and decision-making abilities - Proficiency in Microsoft Office suite, particularly Excel, PowerPoint, and Word Education: - Bachelor's/University degree; Master's degree preferred Skills: Analytical Thinking, Assurance Strategy, Communication, Constructive Debate, Controls Assessment, Controls Lifecycle, Policy and Procedure, Risk Remediation, Stakeholder Management For complementary skills, please refer to the above list and/or contact the recruiter.,