Implementation Engineer

Location: Hyderabad

Shift : Night shift (US Shift)

Experience: 2-3 years in client-facing technical roles (SaaS/Enterprise onboarding)

We are looking for a dynamic Implementation Engineer to lead the design, delivery, and optimization of scalable technical solutions for enterprise clients. Acting as a trusted advisor, you'll bridge the gap between technical discovery and delivery ensuring smooth onboarding, successful integrations, and long-term client satisfaction.

This is a senior, client-facing role ideal for professionals who thrive on solving complex challenges, collaborating cross-functionally, and creating meaningful impact across strategic accounts.

• Lead technical discovery sessions and design tailored solutions for enterprise client onboarding and integration.
• Develop and execute comprehensive implementation plans, ensuring seamless transitions to delivery and support teams.
• Own the technical deployment and optimization of high-impact client projects, customizing solutions to meet specific business needs.
• Serve as the primary technical contact for product data feeds, API integrations, and FTP-related configurations.
• Conduct advanced troubleshooting and provide expert consultation to client stakeholders.
• Collaborate with Sales, Product, Engineering, and Client Success teams to ensure alignment and technical excellence.
• Mentor junior team members, fostering a culture of learning and collaboration.
• Drive initiatives that improve processes, workflows, and client onboarding experiences.
• Create technical documentation, webinars, and enablement materials to support client education at scale.
• Communicate complex technical concepts in clear, actionable language to both technical and non-technical audiences.
• Represent the voice of the client in product feedback discussions to influence feature roadmaps.
• Take ownership of critical client situations, ensuring proactive resolution and client satisfaction.

• 2- 3 years of experience in a client-facing technical role within a SaaS environment (Implementation, Onboarding, or Solution Engineering).
• Strong expertise in product data feeds (XML, TXT, CSV, JSON) and FTP protocols.
• Proficiency in REST and SOAP API integrations and troubleshooting.
• Working knowledge of Excel and HTML.
• Proven ability to manage multiple complex projects simultaneously.
• Excellent analytical, problem-solving, and prioritization skills.
• Exceptional communication and presentation skills for diverse audiences.
• Demonstrated experience in technical documentation and enablement.
• Ability to perform in fast-paced, dynamic environments with shifting priorities.

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Experience in enterprise SaaS implementations or e-commerce integrations.
• Familiarity with remote training tools and virtual client engagement platforms.
• Project Management experience or certifications (PMP, Agile).
• Proven success in developing online technical training or onboarding content.
• Entrepreneurial mindset with strong ownership and initiative.

• Opportunity to drive high-impact client success across enterprise accounts.
• Exposure to cutting-edge SaaS technologies and large-scale integration projects.
• A collaborative environment that values innovation, autonomy, and continuous improvement.
• A chance to influence process, product, and client strategy from the front line.