Implementation Engineer

Job Description

WORK FROM OFFICE - MONDAY-FRIDAY US SHIFT - 5:30 PM - 2:30 AM IST Job Summary: We are seeking a highly motivated and detail-oriented Implementation Engineer to join our dynamic team. As an Implementation Engineer, you will be responsible for the successful deployment and integration of our solutions into client systems. This role requires technical expertise, strong problem-solving skills, and excellent communication abilities to ensure our solutions meet client requirements and are delivered on time and within scope. Key Responsibilities: • Solution Deployment & Integration: Work with the project team to Onboard Client, configure, and integrate clients Apps according to specifications and best practices. • Technical Support & Troubleshooting: Provide remote support to clients during implementation. Troubleshoot technical issues and provide resolutions to ensure timely delivery of services. • Customization & Configuration: Configure systems to meet client-specific needs, including software setups, database integrations, and configurations, ensuring optimal performance and functionality. • Documentation: Create detailed technical documentation, including system configurations, customizations, and installation procedures for internal use and client reference. • Collaboration: Work closely with internal teams (development, product, and support) to ensure requirements are understood and met. Collaborate with Project Managers to ensure timelines and milestones are adhered to. • Training: Provide technical training and guidance to clients and internal teams to ensure proper system usage and understanding. • Testing & Validation: Perform rigorous testing of system configurations and integrations to ensure the solution functions as expected before full deployment. • Continuous Improvement: Offer feedback and insights based on client experiences to improve product design and implementation processes. Required Qualifications : • Bachelor's degree Computer Engineering, Information Technology, or a related field. • 2 years' experience in a technical implementation or Product configuration and integration. • Overall 4-5 years of experience • Strong understanding of databases, and software applications. • Proficiency in one or more programming/scripting languages (e.g., javascript, SQL). • Experience with API integrations, software deployment, and troubleshooting. • Excellent problem-solving and troubleshooting skills. • Strong written and verbal communication skills. • Ability to manage multiple tasks and prioritize effectively. • Customer-focused attitude with the ability to manage client relationships. Preferred Qualifications: • Knowledge of cloud technologies (e.g., AWS, Azure, Google Cloud). • Knowledge of database Mongodb is a plus. • Experience with software implementations.