Implementation Consultant III

KNOWLEDGE, SKILLS & ABILITIES

Credentials and Experience:

Essential:

• Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products.
• Tertiary qualification in a Technical or Hospitality Management field
• Knowledge of manual Food & Beverage procedures.
• Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred.
• Good working knowledge of TCP/IP networks, PC’s and troubleshooting techniques.
• Good knowledge of Hardware - Workstations, Printers and any peripherals.

Professional Skills :

• Analytical problem solving skills.
• Project Management skills.
• Strong presentation and interpersonal skills.
• Superior communication skills, written and verbal.
• Applicants are required to read, write, and speak the following languages
• English

Abilities:

• Ability & credibility to work effectively with the client at all levels of the organization.
• Proven ability to work unsupervised or as a team member of both the local office team and wider company teams.
• Creative thinking abilities so experiences and knowledge may be used to create new ideas and think 'outside the box’.
• A self-starter with initiative, drive and strong desire to succeed.
• Ability to work under stress.
Flexibility with people, time and shifts.

SPECIAL REQUIREMENTS

• Able to work overtime and public holidays as requested.
• Able to work in shifts.

DUTIES & RESPONSIBILITIES:

• Install and configure the Oracle Hospitality F&B product suite.
• Train the application software with a demonstrated understanding of current food & beverage management techniques.
• Hardware - Workstations, Printers and any peripherals.
• Impart specific knowledge related to restaurant operating procedures.
• Be familiar with and adhere to the latest training and installation standards and procedures.
• Work with the My Oracle Support global support system and Support organization on escalating client issues.
• Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded.
• Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required.
• Submit timely and accurate project status and other required reporting via current communication method.