Implementation Analyst

Job Description

Responsibilities may include, but are not limited to: Project management and testing of EDI-related initiatives, including lab result interfaces, imaging report interfaces, clinical document interfaces, patient demographic interfaces; Communicating with labs, hospitals, IT vendors, pharmacies and athena stakeholders to convey interface status and timelines; Managing a high volume of projects and tasks with competing priorities; Researching and incorporating trading partner technical, functional and QA requirements to EDI projects Developing a comprehensive understanding of athenahealth's healthcare transactions and how relationships between teams and their workflows influence complex problem solving Identifying operational inefficiencies and process breakdowns; contributing to the design of solutions to address the same Collaborating with cross-functional teams to develop novel solutions to operations problems Extracting, synthesizing, and analyzing data. Diagnosing, analyzing and resolving issues related to electronic data interchange including but not limited to live lab, imaging, demographic and clinical document interfaces and electronic prescription routing Other duties as assigned by the Interface Operations Manager necessary to help optimize and expand EDI operations. Supporting the training and mentoring of new hires. Analyzes thoroughly and proposes effective solutions for interface projects and problems. Troubleshoots and resolves technical challenges and problems and escalates if necessary. Proposes solutions when problems or issues arise in a project or incident. Serves as a subject matter expert and assists the team with their questions. Should act as the go-to person for all process related issues. Requirements: Graduate in engineering, science, or commerce stream Fluency and comfort with both spoken and written English Willingness to work for any shift including night shift Strong communication skills and an ability to effectively engage with members of geographically disparate teams in India and the US Excellent customer service skills and professionalism to effectively manage communication with external parties including US lab and imaging vendors Excellent analytical and problem-solving skills Demonstrated experience identifying and addressing workflow inefficiencies and breakdowns Talent for managing problems through entire lifecycle from identification through resolution Ability to operate independently to execute goals, seeking assistance when needed Proven ability to meet deadlines in a fast-paced environment Mastery of MS Office and the ability and desire to advance one's technical skill set Personal and professional drive to succeed Passion for both teaching and learning skills among colleagues. Creative and inquisitive demeanor Flexibility to adapt to change in a rapidly expanding company Enthusiasm for working in a collaborative, team setting 1-3 years work experience within US healthcare, preferably in clinical integration Familiarity working with HL7 standards