Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan / Loan against property Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Show more Show less

Job Requirements Job Description: Territory Manager-2 Wheeler Loan at IDFC FIRST Bank Company Overview IDFC FIRST Bank is a leading private sector bank in India, committed to providing innovative financial solutions to its customers. We are looking for a highly motivated and experienced individual to join our team as a Territory Manager-2 Wheeler Loan in our Retail Banking department. Job Title: Territory Manager-2 Wheeler Loan Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > 2 Wheeler > Sales > 2 Wheeler & Premium Bikes Location: Merlin Infinite, DN Block, Sector V, Bidhannagar, Kolkata, West Bengal, India Additional Parameters Minimum 3 years of experience in 2 wheeler loan sales Knowledge of 2 wheeler market and competition in the assigned territory Ability to build and maintain relationships with dealers and customers Strong communication and negotiation skills Willingness to travel within the assigned territory Knowledge of local language will be an added advantage Job Summary As a Territory Manager-2 Wheeler Loan, you will be responsible for driving the sales of 2 wheeler loans in the assigned territory. You will be expected to achieve the sales targets and contribute towards the growth of the bank's 2 wheeler loan portfolio. Key Responsibilities Develop and implement sales strategies to achieve the assigned targets Identify potential dealers and build relationships with them to increase business Conduct market research and stay updated with the latest trends and competition in the 2 wheeler loan market Meet with customers and explain the features and benefits of the bank's 2 wheeler loan products Ensure timely and accurate documentation and processing of loan applications Monitor and track the performance of dealers and take necessary actions to improve their productivity Collaborate with other departments to ensure smooth and efficient loan processing and disbursement Provide regular reports and updates to the regional sales manager Maintain a high level of customer satisfaction and resolve any customer complaints or issues in a timely manner Qualifications Bachelor's degree in Business Administration, Finance or related field Minimum 3 years of experience in 2 wheeler loan sales Proven track record of achieving sales targets Strong knowledge of 2 wheeler market and competition in the assigned territory Excellent communication, negotiation and interpersonal skills Ability to work independently and in a team environment Proficient in MS Office and CRM software Willingness to travel within the assigned territory If you are a self-motivated individual with a passion for sales and a drive to succeed, we encourage you to apply for this exciting opportunity at IDFC FIRST Bank. Join us and be a part of our dynamic team! Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Household) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of savings accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables Acquisition of NTB Savings account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality savings accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Job Title - Deputy Manager-Acquisition(Current Account) Place of work - Pan - India Business Unit - Retail Banking Function -Branch Banking Compensations - Best in class in the industry. In addition valuable service awards would apply. Job Purpose The role entails direct customer interaction and is responsible for business acquisition of current accounts for a designated branch. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of NTB Current account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality current accounts in terms of product mix, segments and constitution mix Proactive registration and activation of acquired customers to direct banking channels Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to SM / RM on opportunities and customer needs Ensure adherence to selling norms and SOPs defined by the organization Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the Bank's policy Secondary Responsibilities - List the deliverables other than primary, but essential for the role High degree of market awareness and understanding of customer's needs Collaborate with other branch departments and functions to provide products and service offerings to the customer to ensure customer centricity Qualifications Graduate - Any discipline Part Time / Full Time - Full Time Experience Minimum Number of Years - 0-4 years Industry – BFSI Functional Area – Sales Level / Capacity - Junior Management Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Customer Service Manager Function/Department: Rural Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch managing operations and resources in the most cost efficient and technology effective manner. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. This role is the central custodian of all Rural Banking documents for the branch and provides operational support for Rural and semi urban Retail products. The role bearer is primarily accountable for ensuring seamless maintaining of customer life cycle, fulfilling customer requests and providing best-in class service. Responsibilities Roles & Responsibilities: Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures. Responsible for branch operations and service delivery to the customers of a designated branch in our rural network. Data entry of application forms, creation of customer IDs, accounts, etc. File / document checking including KYC checking, application forms and loan document verification. Handling cash and clearing transactions. Maintaining good audit rating for the branch. Work towards ensuring best in class service delivery at the branch for external and internal customers. Work as an effective business partner in strategizing and driving the implementation of critical operational and regulatory practices for the branch such as compliance, Lending operations and operational risk. Oversee quality initiatives across operations team for optimization of processes in order to improve TAT and upgradation of SLAs. Employ tools such as automation and digitization to increase process efficiency. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 2 to 5 years of relevant experience in Banking or allied Business. Show more Show less

Job Requirements Job Requirements Role/Job Title: Associate Relationship Manager-Home loan Function/Department: Rural Banking Job Purpose To deliver a high-quality client service and customer retention. Enhance product sales and new client acquisition. Roles & Responsibilities Identifying New Markets, must work towards attracting new customers and generating leads through local activities like organizing canopy activities/leaflet distribution/cold calling and etc. To service, the leads referred by sales front/cross/selling or other channels. To deliver a high-quality client service and customer retention approach to managing client relationships to enhance product sales and new client growth targets. Achieve agreed individual performance targets for income generation, product sales and new client growth targets. Login to disbursement completion, fulfilment, counselling, and handholding the customer through the entire process of sanction and disbursement. Ensuring that customer doesn’t become a non-starter e.g. helping collections to recover EMI’s in case of default. Building the relationship in the Market by meeting the Local Builders, Business communities and new channels. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0 to 2 Years in NBFCs/Banking. Show more Show less

Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank's savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank's services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises. Provide regular feedback to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities. Ensuring adherence to sales compliance and SOPs defined by the organization. Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations. Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibility for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers. Education Qualification Graduation: Bachelors in engineering / technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Role/Job Title: Associate Relationship Officer Function/Department: Rural Banking Job Purpose The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in identifying Business owners / entrepreneurs in the defined catchment and assessing their business loan needs. The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Responsibilities Roles & Responsibilities: Manage zoning activity to map household needs in villages and areas allocated. Conduct end-user checks as specified post disbursal of loans while achieving monthly and annual group loan booking targets. Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements. Contribute to penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer. Achieve individual and branch sales goals through new business sales, referrals and retention of account relationship. Nudge behavioural changes in customers to drive them towards online banking. Maintain high collections efficiency through discipline and drive. Monitor preparation of accurate documentation of loans and saving account. Coordinate with operations officer to ensure timely and accurate data entry. Ensure compliance as per the bank requirements. Conduct field audits and customer verifications to ensure high quality of accounts. Maintain knowledge on all bank products, credit standards, services and trends and provide efficient customer services. Recommend process changes in order to improve service efficiency and quality across the branch network. Provide support for implementation of livelihood advancement and community development initiatives. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate. Experience: 0-2 years of relevant branch banking experience, fresher’s can apply. Show more Show less

Job Requirements Role/ Job Title: Portfolio Manager - KCC Function/ Department: Rural Banking Job Purpose Portfolio Hygiene parameters to ensure no overdue or breach of key portfolio matrices. Portfolio retention and enhancement of exiting limits of customers Interest servicing and regular renewal and review of limits of customers Cross-sell of products to KCC customers Roles & Responsibilities Managing KCC Portfolio, ensuring portfolio hygiene - Interest servicing, Churning, Review & Renewal, Enhancement, and retention of good credit customers and exit of subpar customers from portfolio. Secondary Responsibilities Deepen relationship with customer and proactively own, respond, uncover and anticipate future needs and expectations. Introduces solutions to clients in building and strengthening an effective portfolio. Work closely with Credit, Ops and Product on enhancement, retention, Exit of customers. Identifies cross-sell opportunities to deepen and increase share of wallet. Generate NTB leads from existing customers. Managerial & Leadership Responsibilities Building collaborative work culture between credit, RM-KCC, Ops etc. Education Qualifications Graduation: Any Graduate Experience: 5 to 10 years of relevant experience Show more Show less

Job Requirements Role/ Job Title: Associate Manager-Acquisition (Corporate Salary) Function/ Department: Branch Banking Job Purpose The role entails direct customer interaction and is responsible for business acquisition of corporate salary accounts for a designated geography. It will also entail explaining and selling banking products to customers and acting as a link between customers and bank - ensuring best in-class service to the customers. The role bearer has a responsibility to support Sales Manager in catchment mapping, customer feedback and identifying and converting potential opportunities. The role bearer is responsible for driving client acquisition, deepening customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals. Roles & Responsibilities Acquisition of new to bank Corporate Salary account customers in the identified segment and reference generation from the specified catchment area Ensure acquisition of high quality corporate salary accounts in terms of constitution, segments and product mix Register, activate and fund the accounts within 3 months of opening Engage customers with multiple products at the time of account opening (viz: Mobile banking / Net banking registration / RD- FD activation) Meet and exceed the defined targets of new customer acquisitions month on month by analysing transaction banking needs of the customer Assist and support the Sales Manager in catchment mapping and scoping exercise Provide regular feedback to Sales Manager on opportunities and customer needs Ensure adherence to selling norms, account opening formalities and KYC norms Ensure strict compliance with internal guidelines and external regulations Ensure quality sourcing in line with the bank's policy Preparation of wish list of customers through promotional activities Generating leads for family accounts and other cross sell products Proactive resolution of customer queries Education Qualification Graduation: Bachelor’s in Engineering / Technology / Math’s / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Job Requirements Job Requirements Role/Job Title: Sales Manager - Gold Loan Function/ Department: Gold Loan Job Purpose The role entails the responsibility of generating gold loan business through different channels. It includes administering and training a team of Direct Selling Teams to expand gold loan business in that locality/branch. Roles & Responsibilities Ensuring Monthly Sales targets are meet with acquisition in NTB (New to Bank) and ETB (Existing to Bank) customers. Existing liability customers are pitched for gold loans. Ensure month on month growth in EOP (Execution only platform) Assets for Gold loan business/per branch. Fee Income should be Minimum 1% of total disbursals. Customer Follow ups to be done at regular intervals for timely renewal of cases to ensure Minimum renewal pending cases. Co-ordination with valuers to be done time to time basis. Ensure most of the customers are aligned to pay valuation charges as per product norms. Ensuring healthy collections with Nil First equated monthly instalment / First presentation Default and minimizing fresh flow in Bucket X. PSL (Priority sector lending) Tagging and should be aware about PSL norms. Helping branch liability team in Audits and ensuring proper communications to customer before any packet Opening. Conduct Marketing activities in the local market for generating NTB gold loan customers. Willingness to work extensively in the field and travel across the region on short notice. Carrying out ad-hoc activities as per the requirement of the department. Proficient in MS - Word /Excel and power point Personal drive and positive work ethic to deliver results within tight deadlines and in demanding situation. Education Qualification Graduation: Bachelor’s in Engineering / Technology / Management/ Computers/Science. Post-graduation: MBA. Experience: 2-10 year of experience in retail banking, preferably with exposure to lending products Show more Show less

Job Requirements Role/ Job Title: Analyst-Hindsighting (Business Banking Credit) Function/ Department: Business Banking Group Job Purpose The role entails formulation and implementation of BBG policy and regular monitoring of portfolio from credit risk perspective.Role will closely collaborate with BBG Business team - Product Manager, Operations, Sales, IT, Credit, BIU for same. Roles & Responsibilities Designing new product program with extensive market research and benchmarking. Book Growth by implementing BBG policy and credit decisioning framework. Designing new product program with extensive market research and benchmarking. Adherence to governance and control framework. Reduction of Risk Related costs. Identifying portfolio trends and generating portfolio level MIS. Monitoring of EWS and Portfolio Delinquency. Mapping impact of external environment on portfolio by involving into Industry Research. Understanding and Implementation of best practices from industry from Risk perspective. Recommend process changes in order to improve efficiency and quality across the assigned area. Leverage in-house synergies through collaboration with internal stakeholders. Regular Training to Credit and Business Team. Spearhead initiative to improve efficiency & portfolio health. Understanding of Digital processes adopted by the bank and pro-actively identify areas to leverage the same to drive efficiency. Education Qualification Graduation: Bachelor of Science (B.Sc) / Bachelor of Technology (B.Tech) / Bachelor of Computer Applications (BCA) / Bachelor of Commerce(B.Com) / Bachelor of Business Administration(BBA). Post-graduation: MBA/PGDM/C.A. Experience: 5 – 10 years of relevant experience. Show more Show less

Job Requirements Job Title: Associate Relationship Manager-Liabilities Company Name: IDFC FIRST Bank Job Type: Full-Time Job Category: Retail Banking Department: Retail Banking > Rural Banking > Liabilities > Branch Banking > Branch Sales Location: Hanumangarh, Rajasthan 335513, India Additional Parameters IDFC FIRST Bank is seeking a highly motivated and dynamic individual to join our team as an Associate Relationship Manager-Liabilities. As a leading financial institution, we are committed to providing our customers with the best banking experience and we are looking for someone who shares our passion for excellence. Job Overview The Associate Relationship Manager-Liabilities will be responsible for managing and growing the liabilities portfolio of the branch. This role will involve building and maintaining relationships with customers, promoting various banking products and services, and achieving sales targets. Key Responsibilities Identify and acquire new customers through various channels such as referrals, cold calling, and networking. Build and maintain strong relationships with existing customers to increase their engagement with the bank. Understand the financial needs of customers and recommend suitable banking products and services. Achieve sales targets for liabilities products such as savings accounts, current accounts, fixed deposits, and recurring deposits. Cross-sell other banking products and services to customers to increase their overall relationship with the bank. Conduct regular customer visits and follow-up on leads to generate new business. Keep up-to-date with market trends and competitor activities to identify potential business opportunities. Ensure compliance with all banking regulations and internal policies. Qualifications Bachelor's degree in Business Administration, Finance, or a related field. Minimum of 2 years of experience in retail banking, preferably in liabilities sales. Strong sales and customer service skills. Excellent communication and interpersonal skills. Ability to work independently and in a team environment. Proficient in MS Office and other banking software. Knowledge of local market and customer preferences. Willingness to travel within the assigned region. We offer a competitive salary and benefits package, as well as opportunities for career growth and development. If you are a self-starter with a passion for sales and customer service, we would love to hear from you. Apply now to join our team at IDFC FIRST Bank as an Associate Relationship Manager-Liabilities. Show more Show less

Job Requirements Job Requirements Job Title: Relationship Manager-Business Banking Function: Business Banking Job Purpose The role entails providing financial solutions to meet the working requirements of business banking customers and ensuring best-in-class relationship management and customer experience to become their banking partner of choice. The role bearer is responsible for asset NTB client acquisition along with liabilities and FX deepening. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing, and deepening. Roles & Responsibilities Responsible for acquiring new customers for business banking with a detailed understanding of credit assessment. Knowledge on liability, Forex, trade and client relationships, delinquency management, relationship management, and an analytical mindset. Managing the portfolio effectively through continuous monitoring of accounts and renewals, enhancement, retention and ensuring portfolio hygiene with minimal open deferral and covenants. Develop a superior working relationship with branch banking for cross-leveraging & synergy optimization and work within the overall bank ecosystem with other stakeholders. Evaluate the growth strategy based on competitor analysis and feedback from different channels and customers. Recommend process changes in order to improve service efficiency and quality across the branch network. Demonstrated ability in sales planning and conceptualizing promotions and marketing initiatives. Understanding of financial statements, credit Assessment and title-security documents Educational Qualifications Graduation: Any Discipline Professional Qualification: Preferred Chartered Accountant (CA). Experience: 5-10 years of relevant branch banking experience Show more Show less

Job Requirements Job Requirements Role/ Job Title: Relationship Manager - Current Account Function/ Department: Branch Banking Job Purpose The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk-in clients. The role entails managing all cash, routine transactions for bank customers including fund transfer, accepting deposits & withdrawals, and managing deliverables. Roles & Responsibilities CASA values build up and new client acquisition. Ensure effective client engagement leading to cross sell. Increase in 'Product holding per customer' within mapped portfolio. Ensure all the clients engaged are profiled and presented with suitable banking products. Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs. Ensure monthly operating plan is met to improve scorecard and decile rankings. Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints to achieve NPS benchmarks. Custodian of the branch vault, manage vault limits, cash, and non-cash transactions. Ensure Nil instances of cash shortage or excess at teller counter. Updating the key registers regularly and reviewing branch reports like end of day (EOD) cash position report LTR, Instruments issued etc. Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format. Ensure strict adherence to the bank policies and compliance. Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines. Provide best in-class customer service to all clients to become their primary banker. Education Qualification Graduation: Any Post-graduation: Any Show more Show less

Job Requirements Role/Job Title: Relationship Manager-Government & Institutional Banking Function/Department: Rural Banking Job Purpose Manage branches with respect to Liabilities business and specific focus to GBG. Building and managing relationships with Key accounts holders, Government departments to ensure proper funding in their accounts. Overall achievement of Liability business targets of the branches mapped. Roles & Responsibilities Relationship Manager Liabilities will be responsible to manage all focused accounts in his mapped branch catchment. He will be responsible for acquisition of focused accounts. He will be responsible for timely servicing of all mapped accounts. He will be working on opportunities as highlighted by GBG. He will be responsible to get high value accounts. Behavioural alignment to Always You First ideology of the bank. Good communication and influencing skills; Knowledge of local language is must. Confident and ability to achieve sales targets keeping constant focus on service. High on integrity & honesty; maintain discipline at all times. Must possess previous branch handling experience. People Management. Willingness to work hard and put in effort. Education Qualification Graduation: BA / BCom / BBA / BSc / BTech / BE or any other graduate Experience: 5 to 10 years of relevant experience. Show more Show less

Job Requirements Job Description Form Role/Job Title - Deputy Branch Manager Business - Retail Banking Job Purpose The role entails managing and scaling up the retail banking business for the branch by executing strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. The role bearer is accountable for ensuring expansion of branch footprint, product penetration and delivery of high-quality customer service. The role bearer would lead customer service and branch operations for a designated branch and be responsible for the daily branch upkeep. Roles & Responsibilities Key / Primary Responsibilities of the Role - List the primary deliverables "- Responsible for day-to-day operations and administration of the Branch, ensuring strict compliance with Bank's policies and procedures Ensuring the best in class customer service Manage and complete branch audit by external auditors Resolution of customer issues and queries in a timely manner to ensure customer satisfaction and support the Branch to do the same Make action plan, and strategize to get profit through branch operations and cross sell Keep up to date with product to provide suitable advice to the customers Ensure smooth functioning of the branch and follow banking norms Responsible for closing all the observations in the audit report Monitor the branch sales targets and strategize to acquire new accounts and expand existing accounts by offering various financial products and services to the customer" Secondary Responsibilities - List the deliverables other than primary, but essential for the role "- Ensure manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels Bring out the best of branch’s personnel by providing training, coaching, development and guidance Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency Responsibilities Managerial & Leadership Responsibilities - (if applicable) "- Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically Attract & retain best-in class talent to meet Bank's rapid growth targets" Key Success Metrics CA/SA and TD growth targets, Customer Acquisition targets, Product Cross Sell targets Qualifications Graduate - Any discipline Post Graduate - MBA Finance Experience Minimum Number of Years - 8 + years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Job Requirements Role/Job Title - Banker-Customer Experience Business - Retail Banking Function/ Department: 'Branch Banking Place of work: PAN India Job Purpose The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements. Roles & Responsibilities Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell. Deliver business target assigned as per performance score card. Giving the client need based product solutions and in the process aligning client requirements with business specifics. Assessing customer propensity and ensuring higher product penetration per relationship. Referencing for more business from existing customers. Responsible for creating a customer-focused approach for quick resolution of all queries and complaints. Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc. Assist in closure of all observations on audit report Secondary Responsibilities Perform audit and ensure compliance to internal and external regulations and guidelines Provide best in-class customer service to become their banking partner of choice Key Success Metrics CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card. Qualifications Graduate - Any discipline Post Graduate - MBA preferred Experience Minimum Number of Years - 1-4 years of relevant experience in Banking or allied Business Industry - BFSI Functional Area - Retail Liabilities Show more Show less

Job Requirements Role/ Job Title: Product Manager - Credit Card Function/ Department: Credit Cards Job Purpose We are seeking a dynamic and innovative professional to join our Credit Card team, with a strong focus on UPI-based services and digital payment solutions. The ideal candidate will bring deep knowledge of the UPI ecosystem, payment technologies, and customer-centric product development to drive growth, engagement, and revenue through value-added services. Roles & Responsibilities Identify and develop opportunities in the UPI on Credit Card space. Design innovative payment solutions tailored to diverse customer segments, leveraging UPI’s capabilities. Formulate and execute strategic plans to scale value-added services (VAS) and enhance customer experience. Drive monetization of UPI-linked services and other VAS through targeted campaigns and partnerships. Monitor and report on revenue performance, profitability, and customer adoption metrics. Lead initiatives to promote UPI-based offerings and other VAS through digital channels and referral programs. Enhance customer retention and acquisition through personalized payment experiences and loyalty programs. Analyze customer behavior and transaction data across UPI and card platforms to identify trends and opportunities. Use insights to refine product features and improve service delivery. Conduct in-depth research on UPI trends, regulatory developments, and competitor strategies. Stay updated on innovations in the payments industry to inform product roadmap and strategic decisions. Work closely with internal teams (tech, marketing, operations, compliance) to ensure seamless rollout of UPI-integrated services. Strong understanding of UPI architecture, payment gateways, and digital transaction flows. Proficiency in data analysis, MS office and ability to derive actionable insights. Strong understanding of UPI architecture, payment gateways, and digital transaction flows. Proficiency in data analysis, MS office and ability to derive actionable insights. Engage with external stakeholders including payment aggregators, NPCI, and fintech partners for collaboration and feedback. Education Qualification Graduation: Any Graduation Post graduation: Any post-Graduation Experience: 2-5 years of experience Show more Show less

Job Requirements Job Title: Team Manager - Grievance Redressal Function/ Department: Customer Service Job Purpose The role of the Team Manager – Grievance Redressal is to lead and manage a high-performing customer service team responsible for resolving customer grievances efficiently and effectively. The purpose of this role is to ensure prompt redressal of escalated issues while maintaining service quality, enhancing customer satisfaction, and meeting business objectives. The position requires strong people management, stakeholder collaboration, analytical capabilities, and a deep understanding of banking products to drive operational excellence and optimize team productivity. Roles & Responsibilities Drive Business goals as per Business requirements. Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external. Proven record of high performance in teams managed or other projects/Role managed. Very effective Team handling, interpersonal and collaborative skills. Good MIS and analytics skills. Work to optimize productivity and efficiency for the entire team. Ability to handle escalations and diffuse crisis situations. Strong business understanding of Asset, Personal and Business Banking products. Strong focus on Quality, Revenue, Efficiency and cost management. Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards. Secondary Responsibilities Excellent MIS and analytical skills, Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience Strong Verbal and written communication skills Managerial & Leadership Responsibilities: Work to optimize productivity and efficiency of the team. Excellent people management and team building skills Solutions oriented approach to challenges Excellent written and spoken communication. MIS and analytical skills, optimize productivity and efficiency of the team Good understanding of Liabilities/Assets/ credit cards products and processes, Excellent convincing skills. Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS) Post-graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA) Experience: 10 to 18 of relevant years of experience. Show more Show less