Posted:22 hours ago|
Platform:
Work from Office
Full Time
- Provide L1 and L2 technical support for desktops, laptops, printers, and other peripherals.
- Install, configure, and maintain operating systems and standard applications. - Troubleshoot hardware, software, and network connectivity issues for end-users. - Set up and manage user accounts, profiles, and access controls in Active Directory and o365. - Respond to service requests and incidents via ticketing systems. - Perform regular system updates, patches, antivirus checks. - Support remote users(Site Users) via VPN, remote desktop tools, and collaboration platforms. - Assist with onboarding/offboarding activities (laptop provisioning, account setup, etc.). - Configure, manage, and troubleshoot LAN, WAN, WLAN, and VPN infrastructure. - Install and support network devices such as routers, switches, firewalls, and access points. - Respond to network outages, incidents, and service requests in a timely manner. - Maintain accurate network documentation including topology diagrams, configurations, and IP schemas. - Coordinate with ISPs and vendors for internet and leased line services. - Implement and maintain network security protocols and firewall rules. - Assist in planning and executing network upgrades and migrations. Asset Management - Hands-on experience with Cisco/Fortinet devices. - Escalate complex issues to higher-level support teams when necessary. - Good documentation and communication skills - MCSE/CCNA Candiates added advantages
Hyundai Kefico
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