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IBM Cloud Technical Support Engineer - Network

IBM Cloud Technical Support Engineer - Network

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

IBM

2 - 4 years

7 - 11 Lacs

faridabad

Posted:2 weeks ago| Platform:

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Skills Required

switching bgp routing linux ospf jncis ipsec vpn nexus load balancing freebsd tcpdump ccnp wireshark ldap cisco nexus mpls open shortest path first juniper routers xen kvm vmware dns ntp catalyst fortinet troubleshooting unix citrix internet

Work Mode

Work from Office

Job Type

Full Time

Job Description

TheIBM CloudNetwork Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. The candidate must be a, intermediate to senior-level network engineer, who can focus on improving overall customer experience by quickly identifying and resolving problems in a global, carrier class network. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Experience with common Internet protocols such as DNS, NTP, LDAP and GSLB Experience with both Windows and Unix (Linux/FreeBSD) servers Exposure to global network design and management Experience with virtualization technologies such as VMWare, Xen, KVM Goodcommunication and soft skills 2 or more years of experience working directly with customers 2-4 years of working on large scale service provider networks 2 years routing and switching experienceAbility to work in shifts CCNA or JNCIA Preferred technical and professional experience Solid experience creating technical documentation for current and future state network support needs

Skill in troubleshooting, problem identification and resolution of networking issues

Ability to both work independently as well as in a team environment

Ability to organize and prioritize multiple work assignments

Network protocols/technologiesBorder Gateway Protocol (BGP), Multiprotocol Label Switching (MPLS), Open Shortest Path First (OSPF), IPv4/6, Internet Protocol Security (IPSec VPN), Server Load Balancing Network hardwareCisco Catalyst 65XX and Nexus 7XXX series L3 switches, Juniper routers, Cisco Nexus and Catalyst switching hardware; Fortinet or other firewall appliances; Array Networks, Citrix or other load-balancing hardware Network support tools such as WireShark, TCPDump, SmokePing, dig, iperf, MTR, etc. CCNP, JNCIS or JNCIP

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IBM Cloud Technical Support Engineer - Network