IATA Expert

Job Title:

Role Overview

We are seeking an experienced travel professional to join our team as an IATA Specialist focused on the US travel market. The candidate will handle ticket issuance, re-issuance, exchanges and utilize GDS systems efficiently to service corporate and individual travel needs. The role demands strong accuracy, fast turnaround, compliance with US carrier rules, and the ability to work in a night-shift environment.

Key Responsibilities

• Complete ticket

  issuance

  ,

  re-issuance

  , and

  exchange

  processes for US-based travel using the companys travel systems and GDS.
• Operate one or more Global Distribution Systems (GDS) to book flights, modifications, refunds, exchanges, and follow carrier/industry policy.
  
• Interpret airline fare/ticketing rules, apply correct fare constructions, calculate differences, collect or refund as required.
  
• Ensure compliance with US airline rules, industry regulations, travel agency standards and corporate travel policies.
  
• Liaise with internal teams (sales/operations/support) and external vendor/airline contacts to resolve issues or exceptions.
  
• Maintain accurate record-keeping in booking systems and update ticketing status/tracking.
  
• Work night shift covering US business hours; ensure service levels and turnaround times are met.
  
• Handle volume of requests with attention to detail, while maintaining quality and minimal errors.
  

Required Experience & Skills

• Minimum

  2 years

  of relevant experience in ticketing/issuance/re-issuance/exchange in a travel agency or corporate travel environment servicing the US market.
• Hands-on experience with a GDS (Sabre / Amadeus / Galileo) in bookings, ticketing, exchanges and refunds.
  
• Strong knowledge of US airline fare/ticketing rules, exchange/refund procedures, re-issuance policy.
  
• Excellent communication (written & verbal) and a customer-service orientation.
  
• Ability to work in a night shift schedule and to manage workload with shifting priorities.
  
• High accuracy, attention to detail, ability to handle multiple tasks simultaneously.
  
• Comfortable working in an environment that demands timely turnarounds and quality.
  

Preferred / Nice-to-Have

• Certification or training in travel/ticketing (e.g., IATA, Travelport, GDS certification).
  
• Prior experience specifically with US-domestic + international flight ticketing.
  
• Familiarity with corporate travel bookings, global carriers, fare calculation tools.
  
• Strong problem-solving skills, ability to handle exceptions and escalations.
  

What We Offer

• Night shift role with two-way cab facility to/from Noida office.
  
• Opportunity to specialise in US travel ticketing and build technical expertise.
  
• Collaborative team environment and exposure to global travel operations.