Iam Support Engineer

Key Responsibilities

1. Tools & Technical Skills

• Strong understanding and working knowledge of:

  SailPoint, ServiceNow (SNOW), ARS, BB UEM, PuTTY

• Proficient in managing user accounts and access permissions across enterprise systems.
  
• Ability to troubleshoot and resolve technical IAM-related issues and access failures.
  

2. Core IAM Activities (BAU)

• Execute day-to-day IAM operations across the organization.
  
• Administer user provisioning, de-provisioning, access modifications, and lifecycle management.
  
• Support IT & Security operations for account management and access requests.
  
• Maintain, update, and administer SOPs related to IAM processes to ensure minimal disruption to business operations.
  

3. Access Control & Governance

• Ensure access control is accurate, compliant, and aligned with organizational security guidelines.
  
• Work with technical and non-technical teams to validate access needs and ensure proper authorization.
  
• Handle access review activities, periodic audits, and compliance requirements.
  
• Collaborate with application owners and cross-functional teams to validate role-based access.
  

4. Reporting & Documentation

• Prepare and review security and access-related reports such as:
  
• Access Request Reports
  
• User Provisioning Reports
  
• Authentication Reports
  
• Weekly/Monthly BAU & Project Status Reports
  
• Analyze access control reports to identify risks and ensure compliance.
  

5. Shift & Task Management

• Manage assigned projects and daily tasks independently in a fast-changing environment.
  
• Handle shifting priorities while maintaining accuracy and efficiency.
  
• Ensure timely completion of BAU operations and project deliverables.
  

6. Team Collaboration & Training

• Collaborate closely with IT, security, and multiple business departments for access approval and information gathering.
  
• Provide training on newly onboarded applications to team members.
  
• Mentor junior team members to build their confidence in handling IAM requests and tasks.
  
• Demonstrate a clear vision for IAM execution aligned with organizational goals.
  

7. Communication & Soft Skills

• Excellent verbal and written communication skills.
  
• Ability to explain technical IAM concepts to non-technical users and stakeholders.
  
• Strong documentation and coordination abilities.