Job
Description
Design, programmes, debugs, and modify software enhancements and new products used in local, networked, or Internet-related computer programmes. Code may be used in commercial or end-user applications, such as materials management, financial management, HRIS or desktop applications products. Using current programming language and technologies, writes code, completes programming, and performs testing and debugging of applications. Complete documentation and procedures for installation and maintenance. May work with users to define system requirements and necessary modifications. You will report to the Cyber Security Manager, and work in a hybrid capacity from our Hinjewadi - Pune, India office. Your Responsibilities: Take end-to-end ownership of customer issues, including initial troubleshooting, identification of cause, and issue resolution. Support Identity Access management cases and Directory Services group in Service Now, including Customer side when is need it. Monitor scheduled jobs, account aggregations, active workflows, as defined in the IAM Operations Manual. Acknowledge and review Incident/request tickets assigned by the Incident Management Tool. Build test cases as defined in the IAM Operations Manual. Collect Role data for disconnected applications from application teams for annual access certification. Certificate renewal, Shared keys creation, and renewal keys. Onboarding new applications. Work on Customer cases for login issues, MFA, or any disconnect application for customer side. Maintain existing and create new SOPs, Flow chart or any Tech Documentations. Help training end-users and colleagues. Respond to and resolve SSO and MFA related incidents, including login issues, authentication errors, and access problems. Help with user provisioning and deprovisioning related to SSO and MFA access levels. Provide technical assistance to users regarding SSO and MFA login procedures, password reset, and device registration. Resolve complex SSO and MFA integration issues across several applications. Maintain SSO and MFA configurations within the chosen platform, ensuring security policies are followed. Monitor SSO and MFA systems for performance issues, potential security threats, and user activity. Configure and Stage Certification Provide end-user support when, for questions related to access certification campaign process for annual and quarterly access certification. Follow up users with open Access Certification Tasks to remind them of outstanding tasks and assist with tool navigation and questions. Kickoff and Closing Certification data for Audit. Create Access Certification Reports Forward Certification reports to HR for quarterly contractor certification or disconnected application owners for annual certifications. Be a subject matter expert within support for OpsIAM. The Essentials - You Will Have: 6+years experience supporting and troubleshooting cloud-based directory services such as Active Directory Services, Azure, SSO, MFA, ADFS, Okta or Auth0. Experience with REST API integration, working knowledge with: Microsoft Word, Excel, PowerPoint, Power Apps, Power BI, ServiceNow ITSM, GitLab, DevOps, SharePoint, Postman, and SQL Server management. A familiarity with usage scenarios of professional experience with one or more scripting/programming languages such as SQL, Bash, PowerShell, C++, Java, Python, JavaScript, C #, JSON, .NET to integrate solutions, increase capabilities, identify opportunities, and ease administration. Experience with manual and automated testing principles, methodologies, techniques, and tools, such as Selenium, Junit or similar. Comfortable leading change in areas outside of subject matter expertise. Good Customer skill and communication. The Preferred - You Might Also Have: Bachelors degree in management information systems, Computer Science, a related IT field or open field with IT experience. Experience administering and supporting Sail Point, or similar solutions. Experience working knowledge of SSO, PAM, AD/AAD, and MFA. Experience Jira/Kanban methodologies. What We Offer: Our benefits package includes Comprehensive mindfulness programmes with a premium membership to Calm Volunteer Paid Time off available after 6 months of employment for eligible employees. Company volunteer and donation matching programme - Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation. Employee Assistance Program Personalised wellbeing programmes through our OnTrack programme On-demand digital course library for professional development and other local benefits!
