Hub Manager

1. Operations Management

• Oversee end-to-end daily hub operations ensuring timely and accurate dispatch and delivery.
  
• Ensure smooth inbound and outbound logistics flow.
  
• Optimize operational processes to improve efficiency and cost-effectiveness.
  
• Maintain high standards of hub hygiene, safety, and compliance.
  

2. Team Management

• Lead and supervise a team of hub staff including supervisors, delivery executives, and support staff.
  
• Conduct regular training and performance evaluations.
  
• Create duty rosters and ensure proper manpower planning.
  
• Foster a productive and motivating work environment.
  

3. Inventory Control

• Manage stock levels to ensure adequate inventory without overstocking.
  
• Oversee the loading and unloading process.
  
• Conduct regular inventory audits and reconcile discrepancies.
  

4. Customer Satisfaction

• Ensure quick resolution of customer escalations related to hub operations.
  
• Collaborate with customer support and other departments to maintain service level agreements (SLAs).
  

5. Reporting & Documentation

• Prepare and share operational and performance reports with management.
  
• Maintain records related to shipments, returns, staff attendance, etc.
  
• Monitor key performance metrics like TAT, order processing, cost per delivery, etc.
  

6. Compliance & Safety

• Ensure adherence to company policies, industry standards, and local regulations.
  
• Conduct regular safety drills and equipment inspection.
  
• Implement preventive measures to reduce operational risks.
  

7. Coordination & Communication

• Act as liaison between central operations, vendors, local authorities, and hub teams.
  
• Communicate updates, process changes, and targets effectively to the team.
  
• Implement new technologies or SOPs as instructed by management.