HRSD Design Lead / Business Analyst

Role & responsibilities

1. ServiceNow HRSD Design Lead
• ServiceNow Certified: CIS HR, HRSD Professional, CSA, CAD • At least 4+ years of experience as SN HRSD BA • SN Skills: SN platform architecture & related products. HR scoped applications especially HR Service Portal, Knowledge base, HR Case management, Virtual Agent, Now Mobile App, Integration Hub, Access Management, Data model, Test Automation framework, Reporting • Ability to lead analysis, design work to provide solutions to business problems • Ability to present the SN HRSD solution (Global Template, already developed) to business stakeholders and gather requirements. Should be able to answer questions related to SN HRSD. • Ability to validate requirements, reason out reasons for deviations to Global Template and promote a fit-to-standard approach • Work with business stakeholders to break down HRSD business requirements into workable SN solution design • Support all team members with design options in service now HRSD for various topics • Support dev team during the sprint to solve any design problem • Work with SN support and QA team on SN related design gaps, defects, tickets and enhancements • Share SN design related best practices • Lead any design work related to new SN features and capability

Preferred candidate profile