Business Analyst

Business Analyst
Summary We are seeking a skilled and motivated Business Analyst with US healthcare experience to join our Customer Service Product Engineering team The Business Analyst acts as a crucial link between business needs and technology solutions focused on improving customer service within the US healthcare landscape The ideal candidate has strong analytical abilities excellent communication and interpersonal skills and a solid understanding of business operations and IT systems Responsibilities Collaborate with stakeholders to identify business needs gather detailed requirements and define project objectives and scope Translate business needs into clear and well structured requirements documentation including business requirements documents BRDs functional requirements specifications FRS user stories and use cases Analyze and document current state processes and identify areas for improvement Collaborate with product owners developers and testers to ensure a clear understanding of requirements Participate in testing and validating new systems and processes including user acceptance testing UAT to ensure they meet specified requirements and quality standards Participate in project meetings and provide regular updates on progress Prioritize requirements and communicate findings and recommendations effectively Identify and mitigate project risks and issues escalating appropriately and providing recommendations and solutions to resolve them Qualifications Required Bachelor degree Proven experience typically 3 to 7 years f experience in Business Analysis preferably within the US healthcare industry Strong analytical and problem solving skills Excellent communication interpersonal and presentation skills Proficiency in using business analysis tools and techniques Ability to work independently and as part of a team Preferred but not mandatory Experience in customer service or benefits administration of US Healthcare Customer Service AGM Pega Frame work Experience Experience working with Pega applications Familiarity with Agile development methodologies Shift Week off No